Engagement Manager

International Fresh Produce•Newark, DE

14d•Remote

About The Position

The Engagement Manager manages an assigned portfolio of IFPA members, prospects, exhibitors, under-engaged organizations, and at-risk accounts. The role builds an understanding of each organization’s business priorities, challenges, structure, relationships, and current IFPA engagement, and maintains account plans that identify needs, risks, opportunities, and next actions. The manager supports recruitment, conversion, renewal, retention, at-risk recovery, and appropriate multi-year membership opportunities, while qualifying commercial opportunities for referral to Business Development. The position communicates IFPA’s value in ways relevant to each organization and develops personalized plans to increase use of IFPA benefits, programs, resources, relationships, and events. It gathers and shares member and market intelligence, represents member needs across IFPA portfolios, and helps assess whether initiatives meet those needs. The manager also builds relationships with executives and functional contacts, connects members with IFPA experts and communities, and supports volunteer groups and engagement at key events and initiatives. The Engagement Manager maintains accurate CRM information, uses member data to personalize outreach, tracks relationship depth and participation, and documents member outcomes and evidence of realized value. This is a remote position based within the United States and requires business travel, primarily within the United States and Canada, averaging approximately five to seven trips per year. Additional travel may be needed for member engagement, recruitment, events, and industry activities. Salary is determined at the time of offer and may vary based on relevant experience, education, qualifications, skills, and geographic location.

Requirements

Three to five years of experience in membership, strategic account management, customer success, relationship management, sales, business development, or a related field.
Demonstrated ability to build professional relationships, conduct consultative discovery, develop account plans, and manage pipelines or account portfolios.
Strong written, verbal, facilitation, presentation, and analytical communication skills.
Experience using CRM systems to maintain accurate account, relationship, engagement, and opportunity data.
Ability to translate member feedback into actionable intelligence and manage multiple priorities independently in a remote environment.
Business-related travel is required, primarily within the United States and Canada, averaging approximately five to seven trips per year; additional travel may be needed.

Nice To Haves

Knowledge of the fresh produce, floral, agriculture, food, foodservice, or related industries.

Responsibilities

Manage an assigned portfolio of members, prospects, exhibitors, under-engaged organizations, and at-risk accounts.
Understand each organization’s business model, priorities, challenges, structure, key relationships, and current IFPA engagement.
Maintain account plans documenting business priorities, engagement, unmet needs, renewal risks, expansion opportunities, and next actions.
Support recruitment, conversion, renewal, retention, at-risk recovery, and appropriate multi-year membership opportunities.
Identify sector-specific needs and recommend ways to strengthen IFPA’s Membership Value Proposition.
Qualify commercial opportunities and refer them to Business Development, which leads sales strategy, proposals, negotiation, contracting, and revenue execution.
Communicate IFPA’s value in ways relevant to each company, sector, market, function, and professional role.
Identify benefits, programs, resources, relationships, and events that assigned members are not fully using, and develop personalized activation plans.
Gather and synthesize member and market intelligence and share actionable insights with appropriate IFPA teams.
Represent member needs across relevant IFPA portfolios, including Advocacy, Science & Technology, Food Safety, Sustainability, and Supply Chain.
Help determine whether existing initiatives meet identified needs or whether IFPA should create, modify, or prioritize additional value.
Build multi-threaded relationships with executives and functional contacts across assigned organizations.
Connect members with IFPA subject-matter experts, councils, committees, communities, events, intelligence, business connections, and volunteer leadership opportunities.
Support volunteer committees, communities, and advisory groups, including communications, meeting preparation, follow-up, leadership recruitment, and implementation of approved recommendations.
Develop pathways that expand participation and cultivate current and future volunteer leaders.
Support buyer, member, exhibitor, and industry engagement for key IFPA events and initiatives.
Partner with Business Development, Events, Global Growth & Engagement, country managers, and other teams to strengthen relationships across sectors and markets.
Maintain accurate CRM records, including account plans, contact maps, opportunities, risks, engagement history, and member intelligence.
Use member data, segmentation, and behavioral signals to personalize outreach and recommendations.
Track relationship depth, participation, and year-round engagement.
Document member outcomes, business connections, addressed needs, and evidence of realized value.