Engagement Manager

Nominal•Los Angeles, CA

21h

About The Position

Engagement Managers own the long-term success of a portfolio of Nominal customers. They drive change and fundamental improvements to how customers build, test, and operate advanced hardware systems. The role builds trusted partnerships with engineers and executives and works closely with teams across Nominal to deliver measurable customer outcomes and ROI, from initial contract signature through renewal. The Engagement Manager partners with Mission Operations Engineers to design tailored change-management strategies and guide customers from initial rollout to enterprise-wide adoption. They align executive priorities with measurable outcomes, monitor account health, lead executive check-ins and business reviews, and translate product adoption into business value. They also drive renewals and expansion by quantifying value and identifying additional programs, teams, or use cases. The role contributes to Nominal’s post-sale playbook and shares customer insights with Product and Engineering to inform the roadmap.

Requirements

2–5 years of experience in management consulting, account management, sales, or customer success within a technical B2B environment.
Experience managing complex, multi-workstream programs and delivering measurable results.
Ability to lead conversations with senior executives, such as a VP of Engineering or CEO, while building trusted relationships with engineers who use the product.
Strong project management skills to move complex initiatives across customer and internal teams.
Technical fluency and ability to understand engineering workflows, customer challenges, and how technology drives business outcomes.
A metrics-driven mindset, including identifying trends in data, translating them into insights, and presenting and defending findings in high-stakes conversations.
Sound judgment in knowing when to listen, advise, and push customers toward better outcomes.
Willingness and ability to travel up to 50% to customer sites.

Nice To Haves

Experience in aerospace, defense, automotive, energy, robotics, or other hardware-intensive industries.
A builder’s mindset; comfortable helping write the playbook, making quick decisions, and operating in ambiguity.
Familiarity with data technologies, telemetry, data pipelines, or analytics platforms.
Currently holds, or is eligible to obtain, a U.S. government security clearance.

Responsibilities

Design tailored customer change-management strategies and sequence initiatives from initial rollout through enterprise-wide adoption, adapting plans as customer needs and Nominal’s capabilities grow.
Establish goals with customer leadership that support strategic priorities; monitor account health, identify risks early, and define a clear path forward.
Lead executive check-ins, adoption sessions, and business reviews, connecting Nominal’s impact to customers’ engineering and operational priorities.
Build compelling business value assessments and bring them into customer conversations early.
Quantify value throughout customer relationships, drive renewals, identify expansion opportunities, and turn them into measurable account growth.
Help define and scale the post-sale playbook across adoption, value realization, renewal, and expansion.
Bring customer insights back to Product and Engineering to help shape the roadmap.
Coordinate initiatives across customer and internal teams, providing structure and accountability to execution.