Engagement Manager, Breach Notification

Kroll•United States,

3d•$130,000 - $175,000•Remote

About The Position

Kroll is seeking an experienced, client-facing Engagement Manager to lead complex breach notification projects from scoping through closeout. The role owns delivery across multiple concurrent engagements, coordinates the people and services required, and keeps clients informed about progress, decisions, and risks. The Engagement Manager serves as the client advocate, builds professional relationships with clients and partners, provides expertise on Kroll's services, and manages the implementation components of engagements. Experience in breach response, cybersecurity, privacy, or a related regulated industry is especially valuable. The position requires disciplined project management, sound financial judgment, and the ability to lead teams and clients through changing requirements. The Engagement Manager represents Kroll Cyber as a subject matter expert on breach notification methodology, products, best practices, and applicable data breach response requirements. The role also leads and coaches Client Operations Managers assigned to engagement teams. This is a fully remote position within the United States, with primary working hours based in the Central Time Zone. Physical requirements include sitting for long periods in front of a computer. The current salary range is $130,000 to $175,000.

Requirements

7–10 years of project management experience; experience in data breach response is preferred.
Bachelor's degree.
Substantial experience leading complex, client-facing projects or implementations, including several concurrent workstreams.
Demonstrated ability to manage scope, schedules, risks, and expectations.
Strong listening skills and the ability to translate client needs into actionable steps.
Sound judgment, attention to detail, and the ability to make progress when priorities or requirements change.
Strong written communication and presentation skills, including the ability to advise senior stakeholders and turn client needs into clear actions.
Ability to demonstrate project discipline, ownership, and goal achievement.
Ability to think independently and critically and make best-business-practice decisions.
Proven ability to influence others and lead customer engagements.
Proficiency with common project planning, reporting, spreadsheet, and presentation tools.
Working knowledge of Microsoft Office.
Physical ability to sit for long periods in front of a computer.

Nice To Haves

Professional certification, such as PMP.
Process improvement experience.
Experience with Salesforce.com.
Experience in breach response, cybersecurity, privacy, or a related regulated industry.

Responsibilities

Serve as the primary client contact and delivery lead for multiple concurrent breach notification engagements.
Define project scope and manage implementation components to ensure timely deliverables and flawless execution.
Coordinate onboarding, implementation, deployment, reporting, and closeout across internal teams, partners, and vendors.
Build and foster professional client relationships through clear communication, practical guidance, and reliable follow-through, taking accountability for client satisfaction.
Anticipate and manage risks, resolve blockers, escalate issues promptly, and keep stakeholders informed of changes to the plan.
Represent Kroll Cyber as a subject matter expert on breach notification methodology, products, best practices, and applicable data breach response requirements.
Lead and coach Client Operations Managers assigned to the engagement team.
Communicate new ideas and areas for development or improvement based on client requests.
Communicate proactively with appropriate stakeholders about client engagements.
Educate clients on Kroll's internal processes, timelines, and outcomes that affect their business.