Engagement Manager

ENERGY worldnet • Decatur, TX

1d • Hybrid

About The Position

Energy Worldnet (EWN) is seeking an experienced Engagement Manager to independently lead complex client engagements, design compliance programs, and provide strategic recommendations that support successful client outcomes. The role focuses on building trusted client relationships, addressing regulatory and operational challenges, developing practical program solutions, and collaborating across teams. As a senior subject matter expert, the Engagement Manager also guides colleagues, strengthens implementation practices, and contributes to continuous improvement of EWN’s services.

The position leads strategic engagements, including enterprise White Glove onboarding and major program redesigns, from kickoff through transition to Account Management. It designs compliance programs such as Operator Qualification (OQ), develops platform configuration strategies with regulatory subject matter experts, manages multiple engagements, and guides delivery through colleagues and automated or AI-assisted tools. The role also partners with leadership on implementation methodologies and program standards, advises on complex regulatory questions, coaches colleagues, shares client insights with internal teams, and represents EWN in strategic sales opportunities, client meetings, industry events, and regulatory discussions.

This is a hybrid position based in the Dallas–Fort Worth area, with regular onsite attendance required. Employees work onsite Tuesday through Thursday and remotely Monday and Friday. The role involves work in an office, home office, and field, with up to 60% travel as needed. Candidates must live in or be willing to relocate to the DFW area before starting; relocation assistance is not provided. The schedule is Monday through Friday, with various eight-hour shifts between 6:00 AM and 6:00 PM CT. EWN does not support employment visa sponsorship.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, or a related field, or an equivalent combination of education, training, certifications, and experience.
• At least 5 years of experience in client-facing implementation, consulting, compliance, customer success, or a related role.
• Demonstrated experience independently leading complex enterprise client engagements as the primary client-facing resource.
• Advanced knowledge of regulatory requirements, including Operator Qualification (OQ), and the ability to interpret and apply them in client environments.
• Experience designing, evaluating, or advising on complex compliance programs, including OQ programs.
• Strong knowledge of applicable regulatory standards, including 49 CFR Part 192 Subpart N, Part 195 Subpart G, ASME B31Q, covered task identification, and evaluation methods.
• Strong consultative skills, including client discovery, program assessment, solution design, risk mitigation, and implementation planning.
• Ability to independently evaluate complex client situations and recommend practical solutions using sound judgment.
• Strong client relationship management and communication skills, including the ability to advise executive-level stakeholders and navigate complex client interactions professionally and confidently.
• Ability to manage multiple client priorities while supporting program quality, compliance, and successful client outcomes.
• Strong collaboration skills and ability to partner effectively across teams and influence outcomes without direct authority.
• Ability to travel to client sites as needed and support a standard-hybrid work arrangement.

Nice To Haves

• At least 3 years of experience at EWN.
• Direct experience administering, evaluating, or auditing an Operator Qualification program for an operator or contractor.
• Previous experience with EWN’s platform, client onboarding, implementation, or related service delivery functions.
• Experience supporting enterprise or strategic customers in a regulated environment.
• Experience with SaaS implementation or customer onboarding.
• Experience using AI-assisted or automated tools to improve efficiency and service delivery.
• Experience mentoring or developing others in a consultative or advisory role.
• Experience in the oil, gas, or energy industry or SaaS business model.

Responsibilities

• Lead complex and strategic client engagements, including enterprise White Glove onboarding and major program redesigns, from kickoff through transition to Account Management.
• Design compliance programs, including Operator Qualification (OQ), by evaluating regulatory requirements, covered tasks, evaluation methods, and client operational needs.
• Develop EWN platform configuration strategies, including task list mapping, in partnership with regulatory subject matter experts.
• Manage multiple client engagements simultaneously, prioritize client needs, identify risks, and develop recommendations that support successful outcomes.
• Guide engagement delivery through Associates, Account Managers, and automated or AI-assisted tools by establishing requirements, setting quality standards, and reviewing results.
• Partner with EWN Leadership to improve implementation methodologies, White Glove services, and program design standards.
• Evaluate complex program and regulatory questions, provide guidance on proposed solutions, and recommend improvements to established practices.
• Provide coaching, training, and knowledge-sharing to colleagues to strengthen consultative capabilities and consistent service delivery.
• Collaborate with Product, Business Development, and other internal teams to share client insights and support improvements to EWN’s products and services.
• Serve as a subject matter expert for strategic sales opportunities and represent EWN in client meetings, industry events, and regulatory discussions.
• Travel to client sites as needed to support engagements and business objectives.

Benefits

• Medical, dental, and vision plans; EWN covers upfront costs for employees and eligible dependent children, subject to eligibility and plan selection.
• Voluntary benefits, including life insurance and short-term disability.
• Retirement plan with company match up to 4%.
• Flexible Spending Accounts for health and dependent care.
• Health Reimbursement Account (HRA).
• Employer-paid Life and AD&D Insurance.
• Paid Parental Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior