Engagement Manager

International Fresh Produce•Newark, DE

13d•Remote

About The Position

The Engagement Manager manages an assigned portfolio of IFPA members, prospects, exhibitors, under-engaged organizations, and at-risk accounts. The role develops account plans, supports recruitment and retention, identifies member needs and opportunities to strengthen IFPA’s value proposition, and refers qualified commercial opportunities to Business Development. The Engagement Manager helps members activate relevant IFPA benefits, programs, resources, relationships, and events, while gathering and sharing actionable member and market intelligence with internal teams. The role builds relationships with executives and functional contacts, connects members with IFPA experts and communities, and supports volunteer committees, events, and industry engagement. It maintains accurate CRM information and tracks relationship depth, participation, engagement, and evidence of member value. This is a remote position based in the United States, with business travel averaging approximately 5–7 trips per year, primarily within the United States and Canada.

Requirements

Three to five years of experience in membership, strategic account management, customer success, relationship management, sales, business development, or a related field.
Demonstrated ability to build professional relationships, conduct consultative discovery, develop account plans, and manage pipelines or account portfolios.
Strong written, verbal, facilitation, presentation, and analytical communication skills.
Experience using CRM systems to maintain accurate account, relationship, engagement, and opportunity data.
Ability to translate member feedback into actionable intelligence.
Ability to manage multiple priorities independently in a remote environment.

Nice To Haves

Knowledge of the fresh produce, floral, agriculture, food, foodservice, or related industries.

Responsibilities

Manage an assigned portfolio of members, prospects, exhibitors, under-engaged organizations, and at-risk accounts.
Understand organizations’ business models, priorities, challenges, structures, key relationships, and IFPA engagement.
Maintain account plans documenting business priorities, engagement, unmet needs, renewal risks, expansion opportunities, and next actions.
Support membership recruitment, conversion, renewal, retention, at-risk recovery, and appropriate multi-year opportunities.
Identify sector-specific needs and recommend ways to strengthen IFPA’s Membership Value Proposition.
Qualify commercial opportunities and refer them to Business Development, which leads sales strategy, proposals, negotiation, contracting, and revenue execution.
Communicate IFPA’s value in ways relevant to each company, sector, market, function, and professional role.
Identify underused IFPA benefits, programs, resources, relationships, and events, and develop personalized activation plans.
Gather and synthesize member and market intelligence and share actionable insights with appropriate IFPA teams.
Represent member needs across relevant IFPA portfolios, including Advocacy, Science & Technology, Food Safety, Sustainability, and Supply Chain.
Help assess whether existing initiatives meet identified needs or whether IFPA should create, modify, or prioritize additional value.
Build multi-threaded relationships with executives and functional contacts across assigned organizations.
Connect members with IFPA subject-matter experts, councils, committees, communities, events, intelligence, business connections, and volunteer leadership opportunities.
Support volunteer committees, communities, and advisory groups through communications, meeting preparation, follow-up, leadership recruitment, and implementation of approved recommendations, as appropriate.
Develop pathways that expand participation and cultivate current and future volunteer leaders.
Support buyer, member, exhibitor, and industry engagement for key IFPA events and initiatives.
Partner with Business Development, Events, Global Growth & Engagement, country managers, and other teams to strengthen relationships across sectors and markets.
Maintain accurate CRM records, including account plans, contact maps, opportunities, risks, engagement history, and member intelligence.
Use member data, segmentation, and behavioral signals to personalize outreach and recommendations.
Track relationship depth, participation, and year-round engagement.
Document member outcomes, business connections, addressed needs, and evidence of realized value.