Engagement Delivery Director - HLS - Health & Life Sciences

Salesforce•Washington, DC

2d•$164,000 - $285,300

About The Position

Salesforce is seeking an Engagement Delivery Director for Health & Life Sciences to lead complex Professional Services advisory and implementation engagements through to customer value realization. The role is accountable for project execution and governance, defining success measures with executive stakeholders, and serving as the voice of the customer in shaping adoption and use of Salesforce technologies. The director applies strategic business, product, and technical thinking to help customers improve efficiency, reduce costs, and innovate on the Salesforce platform. The position partners with customer executives and internal account teams to set strategy, build delivery roadmaps, manage program risks and interdependencies, and deliver measurable business outcomes. It leads program managers and Professional Services teams, oversees workstreams and delivery operations, and manages staffing, milestones, budgets, forecasts, and revenue. The director also supports the evolution of internal delivery processes, artifacts, and methodologies. Travel may be approximately 25%, depending on the customer.

Requirements

10 or more years of project management experience leading multiple workstreams and/or large enterprise-scale programs.
5 or more years of experience using or implementing the Salesforce platform.
Outstanding interpersonal skills and strong verbal and written communication skills.
Track record of leading large, complex programs with measurable positive business outcomes.
Knowledge of system development, implementation, and operational-readiness concepts, practices, procedures, and deliverables.
Technical acumen to work with technical teams on comprehensive operational plans and technical issues.
Ability to establish strong governance and drive measurable accountability with customers and internal teams.
Strong customer vision and focus on execution speed.
Ability to build trust and relationships.
Ability to advise and lead teams through influence without positional authority.
Ability to build and sustain program momentum.
Significant Salesforce platform knowledge to influence management-level strategic and value discussions.

Nice To Haves

Industry experience in Health and Life Sciences, including payer, provider, or life sciences experience.
Ability to rapidly establish senior-level credibility and a true partnership with customers.
Ability to shape the big picture while attending to details.
Experience leading clients, working with other systems integrators, and managing internal teams from strategy through execution.
Experience leading large or enterprise-wide engagements, facilitating meetings, creating action plans, mentoring junior team members, and managing client escalations.
Ability to lead high-powered workshops and tailor messaging to the audience and subject matter.
Demonstrated program leadership with direct responsibility for project teams, budgets, and schedules.
Demonstrated negotiation, conflict-management, and leadership skills.
Undergraduate degree; relevant technical or business postgraduate degree, such as an MBA, is a plus.
CRM experience.
PMP and SAFe certifications.
Salesforce certifications, such as Admin, Sales, Service, or Marketing; preferred but not required.

Responsibilities

Partner with executive decision-makers and stakeholders to deliver customer success and desired business value.
Coordinate with internal account teams, including Sales, Success, and Executive Sponsors, to align resources and support customer outcomes.
Drive engagement and strategy using Salesforce’s multi-cloud agentic platform.
Use Salesforce and third-party AI products to drive innovation and implementation efficiency throughout project execution.
Develop strategic and delivery roadmaps with customers based on business priorities and time-to-value goals.
Recommend actions that directly affect P&L and expand customers’ ability to achieve business goals.
Coach and partner with customer executives.
Apply Salesforce product, business process, methodology, and ecosystem knowledge to lead programs effectively.
Build and expand business relationships to strengthen account development and client partnerships.
Anticipate, mitigate, and manage risks to Salesforce and customers, taking decisive action to support successful outcomes.
Lead the overall program and the group of project managers supporting it.
Lead, inspire, coach, and develop Salesforce Professional Services team members involved in delivery.
Identify and manage dependencies among multiple program workstreams.
Contribute to the development of internal service-delivery processes, artifacts, and methodologies for strategic customers.
Manage program planning, workstream operations, deliverables, milestones, staffing, and financials, including forecasting, budgeting, and revenue management.
Conduct data-driven customer discussions about budgets, resources, and timelines, and formally capture and communicate meeting outcomes.
Lead customer engagements from strategy through execution, including workshops, action planning, team mentoring, and escalation management.
Manage project teams, budgets, and schedules, and apply negotiation and conflict-management skills.