Client Director - Health Life Sciences

ServiceNow•New York, NY

2d•$174,180 - $197,500

About The Position

The Client Director produces new business with a defined set of ServiceNow’s largest existing accounts in the Health Life Sciences vertical. The role oversees executive relationship management for assigned accounts and leads virtual teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to support key clients. The Client Director provides strategic leadership, acts as the relationship manager between customers and ServiceNow, and works with ServiceNow solution teams to develop solutions aligned to customers’ strategic outcomes. The role includes worldwide account development and resource deployment, building multi-tiered relationships from project and IT teams through C-suite executives, developing account roadmaps and capabilities to promote an outstanding customer experience, and achieving financial targets for licenses, renewals, and professional services. Travel may be up to 50%, depending on geography and region.

Requirements

At least 7 years of experience in client management and aligning account strategies to revenue opportunities.
At least 2 years of experience as a Client Director or in an equivalent role, with validated multi-million-dollar sales solutions experience and executive-level relationship management.
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.
Experience achieving sales targets.
Experience leading virtual or matrixed teams.
Ability to understand broad, macro-level business IT needs for a prospective client.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; examples may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Willingness to travel up to 50%, depending on geography or region.

Responsibilities

Produce new business with a defined set of large existing accounts in the Health Life Sciences vertical.
Oversee executive relationship management for assigned accounts.
Lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting clients.
Provide strategic leadership to clients and serve as the relationship manager between customers and ServiceNow.
Work with ServiceNow solution teams to develop solutions based on customers’ strategic outcomes.
Manage executive relationships between ServiceNow and assigned clients.
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources.
Build trust and multi-tiered relationships across client organizations, from project and IT teams to C-suite executives.
Develop clear roadmaps and build capabilities across client and ServiceNow teams to promote an outstanding customer experience.
Achieve financial targets for assigned clients, including licenses, renewals, and professional services.