Client Director - Health Life Sciences

ServiceNow • New York City, NY

1d

About The Position

The Client Director will produce new business with a defined set of ServiceNow’s largest existing accounts in the Health Life Sciences vertical. The role oversees executive relationship management for assigned accounts and leads virtual teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to support major clients. The Client Director provides strategic leadership, develops customer-focused ServiceNow solutions aligned with strategic outcomes, oversees worldwide account development and resource deployment, and achieves financial targets for licenses, renewals, and Professional Services.

Requirements

• 7+ years of experience in client management and aligning account strategies to revenue opportunities.
• 2+ years of experience as a Client Director or in an equivalent role, with validated multi-million-dollar sales solutions experience and executive-level relationship management.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.
• Experience achieving sales targets.
• Experience leading virtual or matrixed teams.
• Ability to understand broad, macro-level business IT needs for a prospective client.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Willingness to travel up to 50%, depending on geography or region.

Responsibilities

• Produce new business within a defined set of large existing accounts in the Health Life Sciences vertical.
• Provide strategic leadership to clients and act as the relationship manager between customers and ServiceNow.
• Work with ServiceNow solution teams to develop solutions aligned with customers’ strategic outcomes.
• Manage executive relationships between ServiceNow and assigned clients.
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources.
• Build trust and deep, multi-tiered relationships across client organizations, from project and IT teams to C-suite executives.
• Develop a clear roadmap and build capabilities across clients and ServiceNow teams to promote an outstanding customer experience.
• Achieve financial targets for assigned clients, including licenses, renewals, and Professional Services.
• Lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services.

Benefits

• Health plans, including flexible spending accounts
• 401(k) plan with company match
• Employee stock purchase plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs
• Equity, when applicable
• Variable/incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed