Life Sciences Product Liaison Director

Salesforce•Washington, DC

9d•$171,200 - $298,400

About The Position

The Product Liaison Director for Agentforce Life Sciences (AFLS) helps elevate the success of customer software implementations. The role bridges product engineering and field execution by implementing best practices and tools that accelerate deployments while maintaining high quality. As a primary connection point among Salesforce Professional Services, SI Partners, customers, and internal Product teams, the Director applies technical and industry expertise to drive innovation and streamline complex integrations. The position designs and scales AI-driven implementation playbooks and automation, creates reusable implementation assets and training, leads technical discovery and solution design, and collaborates with Product Management on enhancements informed by implementation trends and customer needs. It also drives measurable improvements in customer time-to-value, implementation practices, and Life Sciences portfolio growth.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical field, or equivalent practical experience.
10+ years of software implementation and integration experience within the Life Sciences industry.
Focused expertise in designing and implementing Veeva Vault CRM solutions.
Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes.

Nice To Haves

Applied experience using AI platforms such as Claude, ChatGPT, or Cursor to develop software implementation tools, scripts, or operational accelerators.
Experience managing, collaborating with, or leading offshore software development teams.
Strong familiarity with the Salesforce platform and its broader integration ecosystem.

Responsibilities

Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations, such as migrations from Veeva Vault to Agentforce Life Sciences.
Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations.
Evaluate and refine implementation tools using feedback from field deployments.
Create reusable implementation assets, reference architectures, and training modules for internal teams and SI Partners.
Serve as a subject matter expert connecting product engineering, field consultants, and customer implementation teams.
Develop and deliver technical enablement workshops and field guides for global teams.
Lead technical discovery sessions to identify common requirements and integration needs across core commercial Life Sciences use cases.
Partner with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs.
Publish solution blueprints and configuration best practices for recurring workflows to reduce the need for custom development.
Develop and deploy implementation accelerators and process improvements that measurably reduce customer time-to-value.
Lead internal and external enablement sessions to drive adoption of best practices.
Improve global Solution Design implementation assessment scores and support growth goals for the Life Sciences portfolio.