Full Time Engagement Coordinator

TJX • Charleston, SC

1d • Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, while adhering to company policies and procedures and fostering a welcoming, valued, and engaged environment. The Coordinator may work in multiple areas of the store as needed and supports team and individual results.

Responsibilities include customer service and loyalty initiatives; addressing customer concerns; sharing customer feedback, goals, and company initiatives with Associates; training and coaching; maintaining cash controls; coordinating registers and breaks; auditing paperwork; maintaining frontline cleanliness, recovery, organization, and merchandising standards; monitoring equipment; following operational and loss-prevention procedures; handling damages and Mark out of Stock; and reporting safety hazards. Other duties may be assigned.

The position is at the HomeGoods store at 1812 Sam Rittenberg Blvd, Suite 7, Charleston, South Carolina. Starting pay is $14.00 to $14.50 per hour, with actual pay determined by relevant skills, qualifications, and experience.

Requirements

• High school graduate or equivalent degree preferred.
• Available to work a flexible schedule, including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with or without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.
• Able to handle confidential information with discretion.

Nice To Haves

• Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

• Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
• Address customer concerns and issues promptly.
• Update Associates on customer experience feedback, goals, and company initiatives.
• Train and mentor Associates on policies, procedures, and frontline register transactions.
• Recognize cashier performance and provide constructive feedback.
• Maintain and monitor cash controls, including the change fund.
• Follow labor laws and meal and break period policies.
• Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
• Audit and approve paperwork.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor frontline equipment and communicate issues to management.
• Execute and adhere to Company directives.
• Maintain merchandising standards within the queue line.
• Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
• Ensure proper and timely handling of damages and Mark out of Stock.
• Promote a safe environment and report safety hazards.
• Work in multiple areas of the store as needed.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision coverage for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts for those meeting service or hours requirements
• Scholarship program for those meeting service or hours requirements
• Adoption assistance for those meeting service or hours requirements
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED