Full Time Engagement Coordinator

The TJX Companies, Inc.•Raleigh, NC

5d•$14 - $15•Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates in frontline execution and register transactions, while promoting a welcoming, valued, and engaged culture. The Coordinator acts with integrity, follows company policies and procedures, works toward team and individual results, and is available to work in multiple store areas as needed. The position supports customer experience and loyalty initiatives, responds promptly to customer concerns, and keeps Associates informed about feedback, goals, and company initiatives. It coordinates registers and breaks, monitors cash controls and frontline equipment, audits paperwork, maintains frontline cleanliness and merchandising standards, and ensures compliance with operational, merchandise, labor, and loss-prevention procedures. It also promotes a safe environment and performs other duties as assigned. The position is at HomeGoods Store 0247 in Raleigh, North Carolina. The starting pay range is USD $14.25 to $14.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

High school graduate or equivalent degree preferred.
Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and frontline register transactions.
Provide recognition and constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Follow labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and follow company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
Ensure timely and proper handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards in the store.
Work in multiple areas of the store as needed and perform other duties as assigned.