Full Time Engagement Coordinator
TJX•Raleigh, NC
•Onsite
About The Position
The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, while adhering to company policies and procedures and fostering a welcoming, valued, and engaged environment. The coordinator may work in multiple store areas as needed and supports frontline coverage, operations, merchandising, and safety.
Requirements
- High school graduate or equivalent degree preferred.
- Available to work a flexible schedule, including evenings and weekends.
- Able to work as a team member.
- Excellent interpersonal skills.
- Exceptional customer service skills.
- Able to lift heavy merchandise with or without reasonable accommodations.
- Able to train and provide direction to others.
- Able to run a register and handle money.
- Able to handle confidential information with discretion.
Nice To Haves
- Experience as a coordinator or previous retail or supervisory experience preferred.
Responsibilities
- Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
- Address customer concerns and issues promptly.
- Update Associates on customer experience feedback, goals, and company initiatives.
- Train and mentor Associates on policies, procedures, and register transactions.
- Recognize cashier performance and provide constructive feedback.
- Maintain and monitor cash controls, including the change fund.
- Follow labor laws and meal and break period policies.
- Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
- Audit and approve paperwork.
- Maintain cleanliness, recovery, and organizational standards throughout the frontline.
- Monitor frontline equipment and communicate issues to management.
- Execute and adhere to company directives.
- Maintain merchandising standards within the queue line.
- Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
- Ensure proper and timely handling of damages and Mark out of Stock.
- Promote a safe environment and report safety hazards.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick leave for those meeting service or hours requirements
- Auto and home insurance discounts for those meeting service or hours requirements
- Scholarship program for those meeting service or hours requirements
- Adoption assistance for those meeting service or hours requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
