Full Time Engagement Coordinator

The TJX Companies, Inc.•Charleston, SC

1d•$14 - $15•Onsite

About The Position

The Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, and acts with integrity in following company policies and procedures. The coordinator promotes an inclusive culture where everyone feels welcomed, valued, and engaged, and works toward team and individual results. The role is expected to work in multiple store areas as needed. The position supports customer service and loyalty initiatives; addresses customer concerns; keeps Associates informed about customer feedback, goals, and company initiatives; and provides recognition and constructive feedback on cashier performance. It maintains cash controls, coordinates register assignments and breaks, audits paperwork, and ensures frontline cleanliness, recovery, organization, and queue-line merchandising standards. The coordinator monitors frontline equipment and communicates issues to management, follows company directives and operational, merchandise, and loss-prevention procedures, ensures timely handling of damages and Mark out of Stock, and reports safety hazards. Other duties may be assigned.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and frontline register transactions.
Provide recognition and constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Adhere to labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging where applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards.
Work in multiple areas of the store as needed.
Perform other duties as assigned.