(1118233) Energy Operations Center- Night Shift Operator

Diversified Services Network, Inc.•Kennett Square, PA

18d•$40,000 - $50,000•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Energy Operations Center Analyst to work onsite in Kennett Square, Pennsylvania. The position provides weekday night-shift coverage for a 24x7 operations center monitoring and controlling customer energy assets—including generators, battery energy storage systems (BESS), solar, energy management systems, and meters—across thousands of customer sites. The role supports asset availability and performance, market and program revenue, and customer satisfaction through accurate, SOP-driven execution. The position is part of a team of operators and analysts working fixed shifts to provide 24x7 coverage, and reports to the Energy Operations Center Manager. The onsite operations center/control room is fast-paced, with high-pressure periods during events. The analyst must exercise independent judgment while following established procedures. Schedule: Monday through Thursday, 11:00 PM–9:00 AM. Annual salary expectations are $40,000–$50,000.

Requirements

High school diploma.
0–2 years of experience in energy or utility operations, a NOC/control room, power dispatch, SCADA operations, demand response, or 24x7 technical support; energy, utility, or operations-center internships will be considered.
Ability to monitor and troubleshoot electrical assets and monitoring systems in real time.
Clear, professional phone and email communication under pressure.
Disciplined execution of SOPs/MOPs and strong attention to detail.
Proficiency with Microsoft Office, particularly Excel.
Ability to quickly learn and retain monitoring and energy management software and multiple electric market rules.
Strong customer focus and problem-solving skills, including the ability to shift priorities in real time.
Ability to work independently on the night shift while working as part of a team.

Nice To Haves

Bachelor's degree in engineering, energy, or a related technical field.
Familiarity with ISO/RTO wholesale markets and utilities, such as FirstEnergy and Eversource.
Working knowledge of distributed energy equipment and SCADA/remote monitoring systems.
Experience with telematics or remote asset monitoring platforms.
Relationship management skills with customers, vendors, and peers.

Responsibilities

Conduct shift turnover by reviewing open alarms, scheduled events, and prior-shift notes, and provide clear documentation to the day and mid shifts.
Monitor asset status and regional electricity market conditions in real time, including PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, and CAISO.
Remotely schedule, start, stop, and dispatch assets during peak, market-program, and weather events according to client SOPs/MOPs.
Acknowledge and respond to asset alarms; triage and troubleshoot hardware, software, and communications issues through testing, analysis, and failure review.
Dispatch service technicians and follow up with customers, dealers, partners, and market operators by phone and email through issue resolution.
Manage support cases and escalations, prioritize requests according to service-level agreements, support Tier 1 agents, and escalate to the Energy Operations Center Manager as needed.
Support customer onboarding by configuring new sites and meters in monitoring software.
Run and distribute internal and external reports, including late and non-reporting meter reports, and log activity in the shift record.
Create and update knowledge articles, support business-rule maintenance, and validate process maps as part of continuous improvement.