(1118233) Energy Operations Center- Night Shift Operator

Diversified Services Network•Kennett Square, PA

17d•$40,000 - $50,000•Onsite

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Energy Operations Center Analyst for its onsite operations center in Kennett Square, Pennsylvania. The analyst provides weekday night-shift coverage for a 24x7 operations center monitoring and controlling customer energy assets across thousands of customer sites. Assets include generators, battery energy storage systems, solar, energy management systems, and meters. The role supports asset availability and performance, maximizes market and program revenue, and delivers customer satisfaction through accurate, SOP-driven execution. The analyst works in an onsite operations center/control room as part of a team of operators and analysts on fixed shifts. The environment is fast-paced, with high-pressure periods during events, and requires independent judgment while following established procedures. The position reports to the Energy Operations Center Manager. The schedule is Monday through Thursday, 11:00 PM to 9:00 AM. The stated annual salary expectations are $40,000–$50,000.

Requirements

High school diploma.
0–2 years of experience in energy/utility operations, NOC/control room, power dispatch, SCADA operations, demand response, or 24x7 technical support; energy, utility, or operations-center internships will be considered.
Ability to monitor and troubleshoot electrical assets and monitoring systems in real time.
Clear, professional phone and email communication under pressure.
Disciplined execution of SOPs/MOPs with strong attention to detail.
Proficiency with Microsoft Office, particularly Excel.
Ability to quickly learn and retain monitoring/energy management software and multiple electric market rules.
Strong customer focus and problem-solving skills, with the ability to shift priorities in real time.
Ability to work independently on the night shift while operating as part of a team.

Nice To Haves

Bachelor's degree in engineering, energy, or a related technical field.
Familiarity with ISO/RTO wholesale markets and utilities, such as FirstEnergy and Eversource.
Working knowledge of distributed energy equipment and SCADA/remote monitoring systems.
Experience with telematics or remote asset monitoring platforms.
Relationship management skills with customers, vendors, and peers.

Responsibilities

Conduct shift turnover by reviewing open alarms, scheduled events, and prior-shift notes, and provide complete, clear handoffs to day and mid shifts.
Continuously monitor asset status and regional electricity market conditions in real time, including PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, and CAISO.
Remotely schedule, start, stop, and dispatch assets during peak, market-program, and weather events in accordance with client SOPs/MOPs.
Acknowledge and respond to asset alarms; triage and troubleshoot hardware, software, and communications issues through testing, analysis, and failure review.
Dispatch service technicians and follow up with customers, dealers, partners, and market operators by phone and email through resolution.
Manage support cases and escalations, prioritize requests according to service-level agreements, support Tier 1 agents, and escalate to the Energy Operations Center Manager as needed.
Support customer onboarding by configuring new sites and meters in monitoring software.
Run and distribute internal and external reports, such as late and non-reporting meter reports, and log all activity in the shift record.
Contribute to continuous improvement by creating and updating knowledge articles, supporting business-rule maintenance, and validating process maps.