Energy Assistance Worker - Danville Processing Center
About The Position
If you want a rewarding role where your office skills and attention to detail help families receive vital heating assistance, consider becoming an Energy Assistance Worker with the Department of Human Services. This position gives you the opportunity to support customers through the application process while applying important Low Income Home Energy Assistance Program (LIHEAP) rules at the Danville Processing Center. You will build meaningful connections as you help applicants gather information and understand their options. Your work will support the well-being of households throughout the community.
Requirements
- Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training.
- Must meet the PA residency requirement.
- Must be able to perform essential job functions.
- A conditional offer of employment will require submission of criminal history reports.
- Must pass a background investigation.
Nice To Haves
- Hiring preference for this vacancy may be given to candidates who live within Montour County.
Responsibilities
- Conduct interviews with applicants, gather information, and review details needed to determine eligibility
- Request and validate documents, communicate with customers and third parties, and update forms and letters
- Review LIHEAP applications for completeness, analyze information, and finalize cases within required time frames
- Use electronic systems to obtain data needed for eligibility determinations and crisis arrangements
- Provide referrals, respond to inquiries, and assist customers in stressful or complex situations
- Image applications and supporting materials into electronic files to maintain complete documentation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
