Endpoint Technician

Mass General Brigham•Northampton, MA

3d•$20 - $28•Onsite

About The Position

The Endpoint Technician provides hands-on technical support to employees and end users, helping keep technology operating smoothly. The role involves setting up, installing, maintaining, transporting, and decommissioning technical equipment; troubleshooting computers, applications, and telecommunications; managing equipment inventory; and documenting technical issues and their resolutions. The technician completes installations and assignments according to project schedules and layout diagrams, provides customer support, and shares technical knowledge with colleagues. This is an onsite role at Cooley Dickinson Hospital, 30 Locust Street, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The position is scheduled for 40 hours per week and works the day shift. The listed pay range is $19.81–$28.30 per hour.

Requirements

High school diploma or equivalent.
At least 1 year of customer service experience.
Ability to multitask and prioritize work demands.
Good interpersonal and communication skills.
General knowledge of desktop and laptop computers, printers, and other computing equipment.
Proficiency with associated technical systems and software.
Familiarity with Mac OS, Office 365, common software applications, and phone systems.

Responsibilities

Set up, install, transport, and decommission computers and other technical equipment.
Troubleshoot hardware, software, application, and telecommunications issues.
Run diagnostic tests to identify problems and determine appropriate solutions.
Provide timely and professional technical support to end users.
Complete technical installations and assignments based on project schedules and layout diagrams.
Track technical issues and document solutions and resolutions.
Monitor equipment and accessory inventory to ensure supplies are available when needed.
Share technical knowledge and guidance with colleagues to help resolve issues and reduce disruptions.
Balance hands-on technical work with direct customer support in a fast-moving environment.