Endpoint Analyst

TEKsystems•Westerville, OH

6d•$35 - $45•Hybrid

About The Position

The Endpoint Computer Refresh Analyst will support a large-scale hardware refresh initiative in Columbus, Ohio. This hands-on role involves managing the endpoint refresh lifecycle, including preparing and imaging Windows devices, deploying equipment, migrating users, validating connectivity, and documenting assets. The analyst will work directly with end users and partner with Desktop Engineering, Service Desk, and IT Asset Management teams. The position is hybrid, with three days onsite and two days remote; additional onsite time may be required during initial training. It is a six-month contract.

Requirements

25+ years of experience in desktop support, endpoint administration, field services, or a similar role.
Hands-on experience with Microsoft Intune.
Hands-on experience with SCCM / Microsoft Configuration Manager.
Experience with device imaging, application deployment, and Windows 10/11.
Previous experience supporting a large-scale PC refresh or hardware deployment project.
Strong desktop troubleshooting skills.
Familiarity with IT asset management, CMDB, and ITIL processes.
Strong customer service and communication skills, particularly when supporting non-technical users.
Excellent organization and attention to detail.

Nice To Haves

Experience with Mobile Device Management (MDM).
Experience with iOS and Android.
Experience with Active Directory.
Experience with Azure AD / Microsoft Entra ID.
Experience with user profile migrations.
Experience with device lifecycle management.
Experience with inventory and asset tracking.
Experience with endpoint security and compliance policies.

Responsibilities

Prepare, image, configure, test, and deploy laptops and desktops.
Manage Windows endpoints using Microsoft Intune and SCCM / Configuration Manager.
Support Windows 10/11 hardware refreshes and workstation swaps.
Apply required security policies, applications, and device configurations.
Troubleshoot hardware, software, profiles, peripherals, and connectivity issues.
Coordinate with end users during device replacements and provide post-deployment support.
Support iOS and Android device enrollment and configuration as needed.
Maintain accurate device, assignment, serial number, and lifecycle information in the CMDB / IT asset management system.
Partner with Desktop Engineering, Service Desk, and IT Asset Management teams throughout the refresh process.