Endpoint Engineer

Simmons Bank•Little Rock, AR

22h

About The Position

The Endpoint Engineer manages, secures, and supports corporate endpoints, including laptops, desktops, printers, virtual desktops, thin clients, and approved BYOD devices. The role covers endpoint provisioning, deployment, patching, configuration, migrations, monitoring, vulnerability remediation, and advanced troubleshooting across Microsoft and third-party platforms. The engineer administers endpoint management and provisioning technologies, monitors endpoint health, performance, compliance, capacity, and user experience, and works with security, infrastructure, application, business, and IT teams to resolve issues and improve services. The position also applies IT service management practices, prepares new capabilities for operation, and follows applicable laws, regulations, policies, procedures, and compliance training requirements.

Requirements

Bachelor’s degree in computer science, information systems, or a related field, or equivalent education, training, and experience.
Six to eight years of progressively responsible experience supporting and engineering enterprise endpoint environments.
Hands-on experience engineering enterprise endpoints with Microsoft Intune, Configuration Manager, IGEL UMS, or similar platforms.
Strong enterprise endpoint engineering knowledge across platforms and tools for provisioning, application updates, patching, security compliance, monitoring, and troubleshooting.
Ability to analyze data, logs, policies, and system behavior to resolve complex issues.
Ability to create clear technical documentation, procedures, reports, standards, and business communications.
Strong communication and presentation skills for technical and nontechnical audiences.
Strong organization, planning, customer service, and problem-solving skills, including the ability to prioritize and complete initiatives.
Ability to quickly learn new technologies, processes, and tools and apply them effectively in an enterprise environment.

Nice To Haves

Experience with Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Active Directory, Group Policy, Windows 365, and Microsoft 365.
Experience administering Windows Server operating systems and supporting hybrid identity and co-management.
Experience administering IGEL UMS and IGEL OS, including profiles, policies, firmware, applications, inventory, monitoring, and troubleshooting.
Experience with PowerShell, Bash, Citrix, ControlUp, TeamViewer, PrinterLogic, PaperCut, or similar enterprise tools.
Experience supporting enterprise printing and multifunction devices with PrinterLogic, PaperCut, or similar tools.
Knowledge of banking operations or experience working in a regulated industry.

Responsibilities

Administer Microsoft Configuration Manager (SCCM), Microsoft Intune, and IGEL UMS for configuration, application delivery, patching, compliance, and device lifecycle management.
Manage Windows endpoints through SCCM and Intune co-management, including enrollment, compliance, profiles, applications, Autopilot, and workload transitions.
Administer IGEL UMS for thin-client registration, organization, policies, firmware, applications, certificates, peripherals, access, monitoring, inventory, and troubleshooting.
Plan and execute OS deployments, endpoint provisioning, software and security updates, and technology migrations.
Manage endpoint security and remediate vulnerabilities with security, infrastructure, and application teams.
Monitor endpoint health, performance, compliance, capacity, and user experience; identify trends and recommend actions.
Evaluate, test, and recommend endpoint hardware, peripherals, applications, and platform enhancements.
Troubleshoot and resolve critical system issues, and implement improvements to enhance reliability, performance, and user experience.
Partner with business and IT teams to define solutions, improve processes, and prepare new capabilities for operation.
Apply IT service management practices and provide after-hours support or maintenance as needed.
Follow applicable laws, regulations, policies, procedures, and compliance training requirements.
Perform other duties and responsibilities as assigned.