Endpoint Solutions Engineer

Arbitration Forums • Tampa, FL

1d • Hybrid

About The Position

The Endpoint Solutions Engineer is part of the IT Infrastructure and Operations team at Arbitration Forums and works with business units to identify, design, build, develop, deploy, and support solutions that improve the end-user experience with computer technology. The role balances project design and implementation with daily enterprise user support, researches technology and best practices, seeks cost-effective solutions, and develops processes to improve the use of company technologies. It also provides detailed solution specifications, collaborates with systems experts on practical designs, and provides hands-on endpoint device support and maintenance, including hardware and software troubleshooting and repair.

The position supports and administers endpoint technologies and user accounts, handles escalations, helps train Tier 1 staff, and creates end-user documentation. It maintains IT asset inventory and serves as the primary IT contact for executive staff on endpoint-related issues. This is a hybrid role in a predominantly remote organization, requiring onsite attendance for team planning sessions, meetings, company events, or other business needs, as well as reliable high-speed internet and a dedicated remote workspace.

Requirements

• At least 5 years of equivalent work experience.
• Exceptional knowledge of computer hardware, including desktops, laptops, and printers.
• Proficiency with desktop and server operating systems, including Windows and Mac.
• Application support experience with multiple browsers, including Edge, Chrome, and Firefox.
• Extensive support experience with VPN, wireless networks, VMware, and general networking concepts.
• Experience deploying and managing endpoints using WorkspaceOne/AirWatch or Microsoft Intune.
• Strong working knowledge of Microsoft, Adobe, WebEx, and antivirus technologies.
• Working knowledge of diagnostic utilities.
• Application installation and hardware phone troubleshooting experience.
• Knowledge and experience of customer service practices.
• Endpoint device management, including maintaining compliance baselines and monitoring health metrics for Windows and Mac OS.
• Operating-system expertise, including OS imaging, remote deployment, and updates, and troubleshooting kernel-level driver, BIOS, and hardware-software issues.
• Application deployment and packaging using Microsoft Intune or another vendor.
• Automation and scripting skills to create PowerShell or Bash scripts for onboarding, patching, and configuration tasks.
• Hardware diagnostics and laptop repair knowledge, including diagnosing failures with vendor tools, applying software updates, and performing root-cause analysis.
• Customer-centric problem solving, including resolving escalated endpoint issues.
• Ability to collaborate with helpdesk and operations, create documentation, mentor others, and resolve issues.
• Adaptability to changing environments, tools, OS updates, deployment technologies, and shifting priorities.
• Time management and prioritization skills to handle multiple deployments, tasks, incidents, and change requests simultaneously and consistently meet SLAs in high-volume environments.
• Authorization to work in the United States for any employer; the employer does not provide employment visa sponsorship.

Nice To Haves

• College diploma or university degree in computer science, information sciences, or a related field.
• Industry-related certifications such as A+, Network+, MTA, or MCTS.
• WebEx application presentation and software experience.

Responsibilities

• Design, build, configure, and deploy endpoint technology for employees.
• Analyze, test, and modify device-management and endpoint technologies before rollout to identify functionality and potential issues.
• Discover, recommend, and implement solutions; develop and advise on cost and reimbursement strategies.
• Perform device-level fixes, including installing and upgrading software and hardware and configuring systems and applications.
• Follow up with users to ensure issues have been resolved adequately.
• Partner with Systems Experts to address new or unresolved issues, learn their resolutions, and determine whether they can be supported at Tier 1.
• Administer user accounts on AF systems, including Active Directory, Exchange, DUO, WebEx, VMware Horizon View, Avigilon Access Control Center, WorkspaceOne, and XDR.
• Train Tier 1 staff on solutions designed and deployed for end users.
• Help develop and distribute end-user help sheets, usage guides, and FAQ lists.
• Handle escalations of Tier 1 requests.
• Maintain IT asset inventory, including adding and removing items, reassigning them, estimating replacement costs, and making recommendations.
• Act as the primary IT contact for executive staff on endpoint-related issues.
• Attend training to broaden knowledge of current and future endpoint issues and technologies.
• Adhere to AF policies and procedures, AF IPAAL Values, and the TRI Model; serve as a role model and maintain a positive, respectful attitude.
• Communicate regularly with the departmental leader, manage time and workload effectively, meet productivity standards, and report to work on time and prepared.
• Continue improving technical skills and knowledge of best practices and new developments; be approachable and mentor others on endpoint workstation matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed