Endpoint Engineer

Simmons Bank•Little Rock, AR

17h

About The Position

The Endpoint Engineer manages, secures, and supports corporate endpoints, including laptops, desktops, printers, virtual desktops, thin clients, and approved BYOD devices. The role covers provisioning, deployment, patching, configuration, migrations, monitoring, vulnerability remediation, and advanced troubleshooting across Microsoft and third-party platforms. The engineer administers Microsoft Configuration Manager (SCCM), Microsoft Intune, and IGEL UMS for endpoint configuration, application delivery, patching, compliance, and device lifecycle management. The position also supports Windows co-management, thin-client operations, endpoint security, device health monitoring, technology evaluations, and IT service management. The engineer works with business, security, infrastructure, and application teams to resolve issues, improve processes, and prepare new capabilities for operation. After-hours support or maintenance may be required.

Requirements

Bachelor’s degree in computer science, information systems, or a related field, or equivalent education, training, and experience.
Six to eight years of progressively responsible experience supporting and engineering enterprise endpoint environments.
Hands-on experience engineering enterprise endpoints with Microsoft Intune, Configuration Manager, IGEL UMS, or similar platforms.
Strong enterprise endpoint engineering knowledge across platforms and tools for endpoint provisioning, application updates, patching, security compliance, monitoring, and troubleshooting.
Ability to analyze data, logs, policies, and system behavior to resolve complex issues.
Ability to create clear technical documentation, procedures, reports, standards, and business communications.
Strong communication and presentation skills for technical and nontechnical audiences.
Strong organization, planning, customer service, and problem-solving skills, including the ability to prioritize and complete initiatives.
Ability to quickly learn and effectively apply new technologies, processes, and tools in an enterprise environment.

Nice To Haves

Experience with Microsoft Intune, Windows Autopilot, Microsoft Entra ID, Active Directory, Group Policy, Windows 365, and Microsoft 365.
Experience administering Windows Server operating systems and supporting hybrid identity and co-management.
Experience administering IGEL UMS and IGEL OS, including profiles, policies, firmware, applications, inventory, monitoring, and troubleshooting.
Experience with PowerShell, Bash, Citrix, ControlUp, TeamViewer, PrinterLogic, PaperCut, or similar enterprise tools.
Experience supporting enterprise printing and multifunction devices with PrinterLogic, PaperCut, or similar tools.
Knowledge of banking operations or experience working in a regulated industry.

Responsibilities

Administer Microsoft Configuration Manager (SCCM), Microsoft Intune, and IGEL UMS for configuration, application delivery, patching, compliance, and device lifecycle management.
Manage Windows endpoints through SCCM and Intune co-management, including enrollment, compliance, profiles, applications, Autopilot, and workload transitions.
Administer IGEL UMS for thin-client registration, organization, policies, firmware, applications, certificates, peripherals, access, monitoring, inventory, and troubleshooting.
Plan and execute operating system deployments, endpoint provisioning, software and security updates, and technology migrations.
Manage endpoint security and remediate vulnerabilities in partnership with security, infrastructure, and application teams.
Monitor endpoint health, performance, compliance, capacity, and user experience; identify trends and recommend actions.
Evaluate, test, and recommend endpoint hardware, peripherals, applications, and platform enhancements.
Troubleshoot and resolve critical system issues and implement improvements to reliability, performance, and user experience.
Partner with business and IT teams to define solutions, improve processes, and prepare new capabilities for operation.
Apply IT service management practices and provide after-hours support or maintenance as needed.
Follow applicable laws, regulations, policies, procedures, and compliance training requirements.
Perform other duties and responsibilities as assigned.