Endpoint Management Analyst

The University of Arizona • Tucson, AZ

1d • Onsite

About The Position

University Information Technology Services (UITS), the University of Arizona’s central technology organization, is hiring an IT Support Computing Analyst III to provide advanced endpoint support for research and research administration. The role deploys, secures, maintains, and troubleshoots desktop, laptop, and mobile systems in a regulated research environment that handles Controlled Unclassified Information (CUI), Export Controlled Information (ECI), and other sensitive institutional data. It works with researchers, faculty, IT professionals, and compliance stakeholders to support reliable technology services across Windows, macOS, and Linux platforms and to help implement security controls and maintain compliance requirements.

This is an in-person position at the University of Arizona Tucson Campus and is not eligible for hybrid or remote work. The position requires U.S. citizenship to meet federal contractual requirements; visa sponsorship is unavailable. The position is full-time, 40 hours per week, and exempt. A bachelor's degree or equivalent advanced learning through professional-level experience and at least five years of relevant work experience, or an equivalent combination of education and experience, are required. The role frequently involves lifting, moving, or transporting 25 pounds.

Requirements

• Bachelor's degree or equivalent advanced learning attained through professional-level experience.
• At least five years of relevant work experience, or an equivalent combination of education and work experience.
• U.S. citizenship, required to comply with federal contractual requirements.
• Knowledge of Windows desktop operating systems and enterprise endpoint management practices.
• Knowledge of desktop hardware architecture, imaging, deployment, and lifecycle management.
• Knowledge of cybersecurity principles, endpoint security controls, and vulnerability management.
• Knowledge of Active Directory, Entra ID, and enterprise authentication technologies.
• Knowledge of research computing environments and data security requirements.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Knowledge of software licensing and application deployment methodologies.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Frequently lift, move, or transport 25 pounds.

Nice To Haves

• Experience working in a higher education or research university environment.
• Experience supporting research computing environments or federally funded research projects.
• Experience supporting systems that process CUI, ECI, or other regulated data.
• Experience administering Microsoft Intune or other enterprise mobile device management platforms.
• Experience supporting Microsoft Windows 10 and Windows 11 in enterprise environments.
• Experience supporting Ubuntu Linux desktop systems.
• Experience supporting macOS devices in a managed enterprise environment.
• Experience with endpoint encryption, vulnerability management, and security compliance tools.
• Experience with PowerShell or other scripting languages for system administration and automation.
• Experience with NIST 800-171, CMMC, or other research security compliance frameworks.
• Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, CompTIA A+, Security+, Network+, or equivalent.

Responsibilities

• Provide advanced desktop and endpoint support for faculty, researchers, staff, and students.
• Install, configure, troubleshoot, and maintain workstations, laptops, and peripheral devices.
• Coordinate hardware and software deployments, upgrades, and lifecycle management across multiple operating systems.
• Assist with endpoint security initiatives, including vulnerability remediation, software patching, encryption, and compliance monitoring.
• Develop and maintain technical documentation, support procedures, and knowledge base articles.
• Provide technical consultation and support for research labs and specialized computing environments.
• Collaborate with information security, research compliance, and infrastructure teams to implement technical controls required for regulated research.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability programs
• Paid vacation
• Paid sick leave
• Paid holidays
• Tuition reduction for the employee and qualified family members at the University of Arizona, Arizona State University, and Northern Arizona University
• Retirement plans
• Access to University of Arizona recreation and cultural activities
• Innovative work-life programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level