Manager - Modern Endpoint Management

SHI International•Austin, TX

2d•Hybrid

About The Position

The Manager - Modern Endpoint Management leads enterprise endpoint strategy, lifecycle management, and operational maturity across mobile devices, desktops, laptops, and virtual endpoints. The role unifies mobility and desktop operations under a shared governance model and establishes standardized frameworks, modern management practices, and security baselines for a secure, scalable, and compliant endpoint environment. Using Unified Endpoint Management platforms, the manager drives automation, zero-touch provisioning, and continuous improvement to deliver a consistent user experience across device platforms. The role leads endpoint strategy and governance, device lifecycle management, configuration, compliance, security, application packaging and deployment, operational support, vendor and carrier relationships, and project delivery. It serves as the endpoint operations subject matter expert, provides Tier 3 escalation support, defines service KPIs and SLAs, and partners with security, infrastructure, and identity teams. The position reports to the Somerset, NJ or Austin, TX office on a hybrid basis and requires 20% travel.

Requirements

Completed bachelor's degree or an equivalent combination of education and relevant work experience.
At least 5 years of IT Operations experience focused on endpoint and device management.
Expert-level proficiency with UEM and MDM platforms, including Microsoft Intune / Endpoint Manager; familiarity with VMware Workspace ONE, MobileIron, or similar solutions.
Advanced knowledge of Windows operating system deployment, patching methodologies, and technologies such as Windows Autopilot.
Strong proficiency in scripting and automation, particularly PowerShell.
Deep understanding of management for iOS/iPadOS, Android, and macOS.
Advanced project coordination, stakeholder management, and project scheduling capabilities.
Ability to communicate technical concepts effectively to leadership teams and business stakeholders.
Experience creating operational reporting, analytics, and performance metrics for endpoint environments.
Knowledge of ITIL-based service management and change management practices.
Ability to assess risk, prioritize competing initiatives, and execute in complex enterprise environments.
Strong knowledge of governance frameworks, lifecycle management practices, and operational processes across mobile and desktop environments.
Strong understanding of enterprise endpoint security, identity management technologies including Entra ID (Azure AD), and network integration.
Proven experience leading cross-functional IT projects and modern endpoint management migrations.
Experience with Apple Business Manager and Android Enterprise enrollment programs.
Strong experience working with mobile carriers, including Verizon, AT&T, and T-Mobile.
Ability to travel 20%.
Completed Bachelor's degree or equivalent education and relevant work experience.

Nice To Haves

At least 1 year of management experience.
Microsoft Certified: Endpoint Administrator Associate certification.
Microsoft 365 Certified: Modern Desktop Administrator Associate certification.
Experience with KPI reporting and analytics tools such as ServiceNow and Power BI.
Familiarity with Zero Trust architecture, Conditional Access, and mobile threat defense solutions.
Experience integrating Microsoft Intune with Microsoft Defender for Endpoint and Conditional Access capabilities.

Responsibilities

Define and drive enterprise endpoint strategy across mobile and desktop platforms, aligned with business, security, and compliance objectives.
Establish governance frameworks, policies, and standards for device enrollment, configuration, and management.
Develop and maintain endpoint roadmaps focused on scalability, modern management, and operational efficiency.
Lead migration from legacy endpoint management solutions, including on-premises GPO and SCCM, to cloud-native management technologies such as Intune Settings Catalog and ADMX-backed policies.
Lead end-to-end device lifecycle management, including procurement, provisioning, deployment, support, refresh, and retirement.
Design and deploy zero-touch provisioning workflows using Windows Autopilot, Apple Automated Device Enrollment (ADE), and Android Enterprise.
Maintain standardized OS deployment images and configuration baselines for Windows 10/11 and macOS.
Develop KPIs, SOPs, runbooks, and automated workflows to standardize endpoint processes and improve service delivery.
Drive continuous improvement to reduce manual operational effort and improve first-time provisioning success rates.
Create and manage device compliance policies, configuration profiles, security baselines, and application deployment rings.
Integrate endpoint management with Microsoft 365 security services, including Microsoft Defender for Endpoint, Conditional Access, and Windows Update for Business.
Implement endpoint protection, BitLocker and FileVault encryption, and data loss prevention controls aligned with Zero Trust principles.
Monitor and respond to endpoint and mobile security incidents, integrating with SIEM, SOC, and mobile threat defense solutions.
Package, deploy, and maintain applications through the UEM platform, emphasizing automation, version control, and end-user experience.
Manage Mobile Application Management policies for BYOD and managed application delivery for corporate-owned devices.
Identify and implement workflow automation and improvements across application delivery and the endpoint environment.
Serve as the endpoint operations subject matter expert for policies, lifecycle management, and device governance across mobile and desktop platforms.
Provide Tier 3 escalation support and technical guidance to Service Desk, Desktop Support, and operational teams.
Define, track, and report endpoint service KPIs and SLAs, including enrollment and compliance rates, patch compliance, and mean time to provision.
Manage relationships with mobile carriers, hardware vendors, and OEMs; drive cost optimization, contract alignment, and vendor performance.
Lead endpoint initiatives focused on process improvement, modern management adoption, and lifecycle optimization.
Partner with security, infrastructure, and identity management teams to deliver scalable enterprise technology solutions.
Travel up to 20%.