Endpoint Administrator

Toyota Material Handling•Village of Greene, NY

2d•$65,440 - $83,895•Onsite

About The Position

The Endpoint Administrator provides frontline support and maintenance for enterprise endpoint devices, including desktops, laptops, mobile devices, and related peripherals. The role helps ensure endpoints remain secure, up to date, and aligned with company IT policies, while enabling end users to reliably access the tools they need. Responsibilities include supporting and troubleshooting endpoint devices and operating systems; assisting with device provisioning, imaging, deployment, and user onboarding; applying standard configurations and policies through endpoint management tools; monitoring security compliance and patching; maintaining endpoint inventory and lifecycle records; documenting troubleshooting and resolutions; and providing end-user guidance and training. The role is an in-person position at either the Columbus, Indiana or Greene, New York office.

Requirements

Basic knowledge of endpoint operating systems, including Windows, macOS, iOS, and Android.
Familiarity with endpoint management platforms such as Microsoft Intune, SCCM, JAMF, or AirWatch.
Understanding of basic networking concepts, including IP, Wi-Fi, and VPN.
Strong problem-solving skills and customer service orientation.
Excellent verbal and written communication skills.

Nice To Haves

CompTIA A+, Network+, or equivalent certification.
Experience in a help desk or IT support environment.
Knowledge of ITIL practices for incident and request management.

Responsibilities

Provide first-line technical support for Windows, macOS, iOS, and Android endpoint devices.
Diagnose and resolve common hardware and software issues, escalating complex problems to higher-level support teams when needed.
Assist with provisioning, imaging, and deployment of new endpoint devices.
Apply standard configurations and policies through endpoint management tools such as Intune, SCCM, JAMF, and NinjaOne.
Support new-user onboarding with device setup and configuration.
Monitor endpoint compliance with security policies, including patching, antivirus, and encryption.
Ensure endpoint devices receive timely updates and security patches.
Report and escalate security-related incidents.
Maintain accurate records of endpoint devices and peripherals.
Track hardware lifecycle and coordinate with procurement for replacements.
Document troubleshooting steps and resolutions in knowledge base systems.
Provide end-user guidance and training on proper device use.

Benefits

Relocation assistance may be available.
Performance bonus.
Paid time off and 13 paid holidays.
Affordable medical plans and no-cost dental and vision options.
100% 401(k) match up to 6%.
Company-paid life insurance, short-term disability, and long-term disability.
Tuition assistance program.
Employee Assistance Program with access to mental health care, legal support, and financial guidance.
Recognition and Kaizen reward programs.
Opportunities for personal and professional development.
Onsite fitness center and occupational health clinic.