Endpoint Administrator

Toyota Industries•Greene, NY

1d•Onsite

About The Position

The Endpoint Administrator provides frontline support and maintenance for enterprise endpoint devices, including desktops, laptops, mobile devices, and peripherals. The role helps keep endpoints secure, up to date, and aligned with company IT policies while providing end users with reliable access to the tools they need. It is an in-person role at either the Columbus, Indiana, or Greene, New York office.

Requirements

Basic knowledge of endpoint operating systems, including Windows, macOS, iOS, and Android.
Familiarity with endpoint management platforms such as Microsoft Intune, SCCM, JAMF, or AirWatch.
Understanding of basic networking concepts, including IP, Wi-Fi, and VPN.
Strong problem-solving skills and customer service orientation.
Excellent verbal and written communication skills.

Nice To Haves

CompTIA A+, Network+, or equivalent certification.
Experience in a help desk or IT support environment.
Knowledge of ITIL practices for incident and request management.

Responsibilities

Provide first-line technical support for Windows, macOS, iOS, and Android endpoint devices.
Diagnose and resolve common hardware and software issues, escalating complex problems to higher-level support teams as needed.
Assist with provisioning, imaging, and deploying new endpoint devices.
Apply standard configurations and policies using endpoint management tools such as Intune, SCCM, JAMF, or NinjaOne.
Support new-user onboarding through device setup and configuration.
Monitor endpoint compliance with security policies, including patching, antivirus, and encryption requirements.
Ensure endpoint devices receive timely updates and security patches.
Report and escalate security-related incidents.
Maintain accurate records of endpoint devices and peripherals.
Track hardware lifecycles and coordinate with procurement on replacements.
Document troubleshooting steps and resolutions in knowledge base systems.
Provide end-user guidance and training on proper device use.

Benefits

Competitive salary of $65,440–$83,895 per year.
Performance bonus.
Generous paid time off and 13 paid holidays.
Affordable medical plans and no-cost dental and vision options.
100% 401(k) match up to 6%.
Company-paid life insurance, short-term disability, and long-term disability.
Tuition assistance program.
Employee Assistance Program with access to mental health care, legal support, and financial guidance.
Recognition and Kaizen reward programs.
Opportunities for personal and professional development.
Onsite fitness center and occupational health clinic.
Relocation assistance may be available.