About The Position
A multinational defence training centre in Bydgoszcz needs a hands-on technician for its end-user estate: getting devices ready, getting people back into their accounts, and fixing the everyday problems before they turn into bigger ones. This is a fully on-site role, as part of a small support team with clear procedures.
Requirements
- Proven end-user support experience with desktops, laptops and peripherals in a business or operational setting
- Confidence with device imaging, software installation and Windows troubleshooting
- Basic networking - IP addressing, connectivity checks, wireless and wired faults
- Day-to-day use of a ticketing or service management tool, and the habit of keeping it accurate
- Sound instincts on security basics: passwords, access control, looking after devices
- Clear communication with users, and the willingness to work extended hours around exercises and events
Nice To Haves
- ITIL
- VDI environments
- Apple and VMware tools
- Active Directory
- Group Policy
- DNS and DHCP
Responsibilities
- Building and rebuilding laptops from the standard image and configuring them so each one is ready for its user on day one
- Setting up, wiping and preparing iPhones for the people who carry them
- Handling account requests - password and MFA resets, access to the systems people need - against approved tickets
- Solving the common problems at first line: logins, software errors, printers, Wi-Fi and LAN connectivity - and escalating what needs a deeper look
- Keeping devices patched and compliant, checking deployment status and fixing basic failures
- Logging everything you install, fix or deploy, so the next person can see exactly what happened
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
