IT User Support Technician

Meade•Tempe, AZ

3h•$40,000 - $50,000

About The Position

Meade is seeking an IT User Support Technician to provide day-to-day technical support to end users across the organization. The role focuses on resolving basic IT issues, setting up computers and workstations, and delivering high-quality customer support to help ensure smooth business operations. The technician responds to helpdesk tickets, troubleshoots hardware, software, and basic network issues, and escalates complex issues to senior IT staff when needed. The role also configures and deploys devices, sets up user workstations, installs operating systems and standard business applications, and provides in-person and remote employee support. Additional responsibilities include managing user accounts and permissions, supporting onboarding and offboarding, performing routine system updates and basic maintenance, maintaining IT equipment inventory, and documenting ticket resolutions and internal processes.

Requirements

Basic understanding of Windows and/or macOS operating systems.
Familiarity with Microsoft 365 and Entra ID.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively.
Must be legally authorized to work in the United States.

Responsibilities

Respond to and resolve helpdesk tickets in a timely manner.
Troubleshoot hardware, software, and basic network issues, escalating complex issues to senior IT staff when necessary.
Configure and deploy laptops, desktops, tablets, and mobile devices.
Set up user workstations, including monitors, docking stations, and peripherals.
Install and configure operating systems and standard business applications.
Provide in-person and remote support to employees.
Assist users with login issues, password resets, and access requests.
Communicate clearly and provide excellent customer service.
Create, modify, and disable user accounts, including Microsoft 365 and Entra ID accounts.
Assign permissions based on role and department.
Support onboarding and offboarding processes.
Perform routine system updates and basic maintenance.
Diagnose and resolve printer, connectivity, and peripheral issues.
Maintain an inventory of IT equipment and assets.
Document ticket resolutions and internal processes.
Maintain knowledge base articles for common issues.