08700C - Technician, End User Support
BakeMark•Pico Rivera, CA
•$31 - $35
About The Position
Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals. Troubleshoot issues involving operating systems, applications, and network connectivity; install, configure, and maintain hardware and software; and manage user accounts, permissions, and access. Respond to help desk tickets and document resolutions in the ticketing system. Assist with employee onboarding and offboarding, including equipment setup, and support basic network infrastructure. Escalate complex issues to senior IT staff when necessary.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Install, configure, and maintain hardware and software systems.
- Manage user accounts, permissions, and access, including Active Directory and email systems.
- Respond to help desk tickets and document resolutions in the ticketing system.
- Assist with employee onboarding and offboarding, including equipment setup.
- Support basic network infrastructure, including Wi-Fi, printers, and switches.
- Escalate complex issues to senior IT staff when necessary.
Benefits
- Competitive compensation
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) or RRSP with company match
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
