End User Support Engineer

Infosys • Johnston, MA

3d • Onsite

About The Position

The End User Support Engineer provides onsite operational and technical support to authorized users, meeting specified service levels. The role supports end-user computing (EUC) equipment, including desktops, laptops, and peripherals, and helps keep office IT equipment functional and current. Responsibilities include software upgrades or reinstallation with client approval, incident and problem resolution, proactive troubleshooting, and coordination with third-party service and maintenance providers. The engineer also supports new-hire device delivery and hybrid meetings.

The position is with Infosys’s Insurance unit, which delivers digital solutions and AI-powered technology for the insurance industry. The role may require relocation and/or travel to the work or project location. Infosys does not provide immigration sponsorship for this role; applicants must be authorized to work in the United States without employer-based visa sponsorship.

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Authorization to work in the United States for any employer without employer-based visa sponsorship.
• Willingness to learn and adapt to new technologies.
• Ability to assist with code development, refinement, and testing while following guidance and best practices.
• Collaborative mindset and effective communication skills.
• Dedication to continuous improvement and knowledge sharing.
• Ability to support onsite services; the position may require relocation and/or travel to the work or project location.

Nice To Haves

• Onsite troubleshooting, rack/patching, and basic infrastructure support.
• Support for Apple devices, including macOS devices, iPads, and tablets.
• Customer service, communication, documentation, and escalation management.

Responsibilities

• Upgrade or reinstall software based on client approvals.
• Provide onsite operational and technical support to authorized users in line with specified service levels.
• Resolve incidents and problems associated with end-user computing equipment, including desktops, laptops, and peripherals.
• Coordinate with third-party service and maintenance providers to keep end-user computing equipment in good working order.
• Perform proactive troubleshooting to identify potential incidents or problems and attempt to prevent them.
• Support the new-hire process to ensure new devices are delivered.
• Provide guidance and support for hybrid meetings.
• Evaluate and maintain office IT equipment so it remains functional and current.
• Assist in coding and refining basic code structures in line with internal guidelines and project technical specifications.
• Assist with executing test cases based on guidance and test plans to meet functional requirements.
• Participate in troubleshooting and resolving production issues to enhance system reliability.
• Develop competence across activities in the software development life cycle and contribute to continuous improvement and knowledge sharing.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Insurance coverage for accident, critical illness, hospital indemnity, and legal services.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level