End User IT Service Support Technician

DiaSorin • Austin, TX

3d • Onsite

About The Position

This position is responsible to deliver hands on end user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management.

Requirements

• College Degree or equivalent experience of at least 1 years
• Scientific/Technical/Computer Science or equivalent
• At least 1+ years of relevant experience.
• Understanding of Microsoft Office products
• Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
• Knowledge of and the ability to use remote support tools
• Ability to maintain printers & work 3rd party printer support vendors
• Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
• Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise

Nice To Haves

• Apple support including Mac Books & iPads is a plus
• SCCM application & image delivery is a plus
• M365 exposure is a plus
• Certification in ITIL, Microsoft, or CompTIA is a plus
• Video conferencing solution support, exposure to Teams environment is a plus
• Exposure to a change-controlled environment is a plus
• Experience with the FreshService ticketing system is a plus

Responsibilities

• Provide tier 2 support for all site related end user services & projects
• Support regional needs related to end user services & projects
• Troubleshoot and resolve all tickets routed to you according to the established SLAs.
• Physical work in office & plant environments including carrying hardware & troubleshooting
• Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
• Ability to collaborate with IT peers to ensure successfully delivery to our customers
• Other duties as assigned
• Must work onsite at Diasorin office
• Limited travel may be required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree