IT End User Support Associate IV

Conduent • East Lansing, MI

12d • Onsite

About The Position

The IT End User Support Associate IV provides first-level technical support in a Windows-based environment, including help desk assistance, user account administration, desktop support, ServiceNow ticket management, and customer service. The role supports user access, authentication, application, and workstation issues; manages account provisioning and permissions; and tracks and resolves incidents and service requests. It also supports workstation imaging and deployment, audit records and compliance, reporting, internal applications, and process improvements while partnering with cross-functional teams.

Requirements

• High school diploma or GED.
• Complete background check and fingerprinting.
• General computer and Windows operating system knowledge.
• Comfort troubleshooting technical issues and conducting investigative problem-solving.
• Self-directed.

Nice To Haves

• Approximately 2 years of IT support or customer-facing experience; preferred but not required.
• Willingness to learn and adapt to new technologies and processes.
• Strong attention to detail, organization, and time-management skills.

Responsibilities

• Provide first-level technical support for user access, authentication, application, and workstation issues.
• Manage user accounts, access permissions, and provisioning and deprovisioning activities across enterprise systems and Windows environments.
• Use ServiceNow (SNOW) and other enterprise tools to track and resolve incidents and service requests.
• Troubleshoot software, hardware, and account-related issues, escalating complex matters when necessary.
• Support workstation imaging, deployment, configuration, and desktop support functions.
• Assist with audits and maintain accurate records to support compliance requirements.
• Create reports and provide support for internal applications and process improvements.
• Partner with cross-functional teams to deliver quality IT support and customer service.

Benefits

• Medical, dental, and vision benefits from day one for eligible roles.
• Paid time off and holidays.
• Paid training.
• Career growth and advancement opportunities.
• Supportive and inclusive work environment.
• Health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.
• May be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED