IT End User Support Associate IV

Conduent State & Local Solutions, Inc•East Lansing, MI

8d•Onsite

About The Position

The IT End User Support Associate IV provides help desk and desktop support in a Windows-based environment. The role handles user access and account administration, workstation support, ServiceNow ticket management, and customer service. It is an onsite, full-time position in East Lansing, Michigan, scheduled for 40 hours Monday through Friday from 8:00 AM to 4:30 PM, with an estimated hourly rate of $19.50.

Requirements

High school diploma or GED.
Background check and fingerprinting.
General computer and Windows operating system knowledge.
Comfort troubleshooting technical issues and performing investigative problem-solving.
Self-directed.

Nice To Haves

Approximately two years of IT support or customer-facing experience is preferred but not required.
Willingness to learn and adapt to new technologies and processes.
Strong attention to detail, organization, and time-management skills.

Responsibilities

Provide first-level technical support for user access, authentication, application, and workstation issues.
Manage user accounts, access permissions, and provisioning and deprovisioning across enterprise systems and Windows environments.
Use ServiceNow and other enterprise tools to track and resolve incidents and service requests.
Troubleshoot software, hardware, and account-related issues, escalating more complex matters when necessary.
Support workstation imaging, deployment, configuration, and desktop support functions.
Assist with audits and maintain accurate records to support compliance requirements.
Create reports and provide support for internal applications and process improvements.
Partner with cross-functional teams to deliver quality IT support and customer service.