End User IT Service Support Technician

Diasorin•Austin, TX

2d•Onsite

About The Position

This position is responsible to deliver hands-on end-user support services for the local site & remote users. These services include desktop support, PC imaging, mobile device management, lab equipment support, facility systems, video conferencing, user management, and asset management. Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide. Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law. This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction. Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact [email protected]. Recruitment Fraud Notice Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact [email protected] for verification. Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.

Requirements

College Degree or equivalent experience of at least 1 years Scientific/Technical/Computer Science or equivalent
At least 1+ years of relevant experience.
Understanding of Microsoft Office products
Hands-on experience deploying & supporting Windows desktop OS in an enterprise environment
Knowledge of and the ability to use remote support tools
Ability to maintain printers & work 3rd party printer support vendors
Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
Must work onsite at Diasorin office

Nice To Haves

Apple support including Mac Books & iPads is a plus
SCCM application & image delivery is a plus
M365 exposure is a plus
Certification in ITIL, Microsoft, or CompTIA is a plus
Video conferencing solution support, exposure to Teams environment is a plus
Exposure to a change-controlled environment is a plus
Experience with the FreshService ticketing system is a plus

Responsibilities

Provide tier 2 support for all site related end user services & projects
Support regional needs related to end user services & projects
Troubleshoot and resolve all tickets routed to you according to the established SLAs.
Physical work in office & plant environments including carrying hardware & troubleshooting
Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
Ability to collaborate with IT peers to ensure successfully delivery to our customers
Other duties as assigned