Encompass Administrator (Remote)
About The Position
LendSure Mortgage Corp. is seeking a remote Encompass Administrator to configure and customize the company’s loan origination system. The role requires in-depth knowledge of loan origination workflows and the functions of the operational roles involved in them. The administrator works with management to evaluate business processes, data integrity, and compliance issues related to the system. The position reports to the Director, Information Technology. The administrator provides technical direction and support for Encompass processes and workflows, and is responsible for analysis, planning, testing, and implementation of projects and tasks. This includes building, testing, and implementing system enhancements through advanced coding, managing enhancements through production deployment, monitoring version updates, resolving support issues, documenting configuration and change management, training business units, maintaining access rights, and creating and maintaining reports and data tapes. The role may also include additional related duties as required. The position is remote, with a preference for candidates in San Diego, California, or Kennesaw, Georgia. LendSure describes itself as a fast-growing wholesale lender offering Non-QM loan solutions and states that it offers salary, benefits, and opportunities to grow within the company.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 3 years of experience in mortgage industry environments.
- Solid IT experience, including understanding of application development, infrastructure, operations, and support.
- In-depth knowledge of loan origination workflows and the functions of operational roles involved in them.
- Knowledge of Encompass functionality and ability to coach end users on its effective use.
- Experience configuring Encompass settings, including personas, user groups, eFolder, loan templates, reports, input form builder, and business rules.
- Strong understanding of the loan lifecycle.
- Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
- Ability to multitask and manage help desk tickets and user issues.
- Strong communication and customer-service skills, and ability to communicate technical concepts to technical and non-technical audiences.
- Professional, cooperative attitude; positive attitude; ability to work under pressure and as part of a team.
- Ability to write and test Encompass business rules and custom field coding.
- Knowledge of Microsoft Excel functions, including formulas, pivot tables, and macros, and in-depth knowledge of Microsoft Office Suite.
- Experience with Service Delivery, Asset Management, Systems Administration, and Information Security.
- Ability to schedule and communicate technical needs to third parties.
- Ability to prioritize work to meet project deadlines, work independently and within a team, and apply effective listening, critical thinking, and problem-solving skills with attention to detail.
- Ability to maintain a flexible work schedule, including evening and weekend work as needed.
Nice To Haves
- Experience with Optimal Blue integration.
- Certification in Encompass Administration or similar coursework.
- Ability to perform scripting and programming in C# and/or VB.
Responsibilities
- Provide technical direction and support for the development of Encompass processes and workflows.
- Analyze, plan, test, and implement projects and tasks.
- Build, test, and implement system enhancements, including business rules, custom input forms, workflows, and third-party integrations through advanced coding.
- Manage Encompass enhancements, including testing functionality, deploying to production, and communicating changes to end users.
- Monitor Encompass version updates and make configuration updates as needed.
- Troubleshoot and resolve internal support issues in a timely manner, escalating to the software vendor when needed.
- Understand and maintain the definitions and configuration of company Encompass settings.
- Ensure effective change management and document configuration.
- Train business units on new features.
- Maintain user access rights.
- Create and maintain Encompass reports and data tapes.
- Perform additional related duties as required.
Benefits
- Full salary and benefits.
- Opportunity to grow within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
