Mitel Administrator, Remote

Connection • Remote,

1d • Remote

About The Position

Connection is seeking an experienced Phone System Administrator to support and maintain enterprise phone systems and telecommunications environments. The role administers phone extensions, voicemail, call queues, schedules, automated greetings, call-recording access, and other system features while providing technical troubleshooting and end-user support. The administrator works with internal IT and networking teams and external service providers to help ensure reliable phone system operations and resolve technical issues.

Requirements

• Previous experience administering and supporting enterprise phone systems or telecommunications environments.
• Hands-on experience managing phone extensions, voicemail, call queues, and call routing.
• Knowledge of DID numbers, extension provisioning, auto attendants, and programmable phone features.
• Experience configuring business phone schedules, holiday greetings, and automated menu options.
• Ability to troubleshoot phone system programming, server, and switch-related issues.
• Experience managing call queues, agent assignments, and associated reporting.
• Familiarity with call-recording systems and access management.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to coordinate with internal IT teams, networking departments, and external telecommunications vendors.
• Strong communication, documentation, and organizational skills.

Nice To Haves

• Experience supporting multi-department or enterprise telecommunications environments.
• Experience with call center or switchboard phone system administration.
• Familiarity with telecommunications licensing and user/agent restrictions.
• Experience with call-recording compliance and organizational access policies.
• Vendor-specific phone system certifications or relevant telecommunications training.

Responsibilities

• Create, configure, and maintain phone extensions, including extensions requiring external/direct inward dial (DID) numbers.
• Manage voicemail accounts, password resets, extension updates, and user information changes.
• Troubleshoot phone functionality issues, including voicemail, programmable buttons, and call parking features.
• Administer call queues, including adding and removing agents, managing licensing restrictions, and updating queue configurations.
• Create, maintain, and distribute call queue reports.
• Configure phone schedules, holiday hours, closing schedules, and business-hour settings.
• Record and update voicemail greetings, automated menus, and auto-attendant options.
• Configure phone system features, including remote worker settings, workgroups, programmable buttons, and automated call routing.
• Monitor phone system server and switch availability, troubleshoot connectivity and programming issues, and coordinate system changes when necessary.
• Identify and escalate technical issues requiring vendor intervention or support from internal IT and networking teams.
• Coordinate service calls and communicate system outages, technical concerns, and resolution updates to appropriate stakeholders.
• Manage access to call recordings in accordance with applicable legal requirements and organizational policies.
• Support call-recording requests for departments such as Human Resources, Service Desk, and Switchboard.

Benefits

• Competitive compensation.
• 401(k) plans.
• Medical insurance and other benefits.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Paid time off including vacation, sick time, Wellness Time Off, and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed