Encompass Administrator (Remote)

Lendsure Mortgage Corp•San Diego, CA

8d•Remote

About The Position

LendSure Mortgage Corp. is seeking a remote Encompass Administrator to configure and customize the company’s loan origination system. The role requires in-depth knowledge of loan origination workflows and the responsibilities of operational teams involved in those workflows. Reporting to the Director, Information Technology, the administrator works with management on business processes, data integrity, and compliance as they relate to the system. The administrator provides technical direction and support for Encompass processes and workflows, and analyzes, plans, tests, and implements projects. The role builds, tests, and deploys system enhancements, manages version updates and configuration changes, troubleshoots support issues, documents configuration and change management, trains business units, maintains user access rights, and creates and maintains reports and data tapes. Related duties may also be assigned. The position is remote, with a preference for candidates in San Diego, California, or Kennesaw, Georgia. The stated annual salary range is $63,840–$95,760. LendSure describes itself as a fast-growing wholesale lender offering Non-QM loan solutions and says it offers salary, benefits, and opportunities to grow within the company.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
At least 3 years of experience in mortgage industry environments.
Solid IT experience, including understanding of application development, infrastructure, operations, and support.
In-depth knowledge of the Microsoft Office Suite.
Experience with Service Delivery, Asset Management, Systems Administration, and Information Security.
Ability to clearly communicate technical concepts to technical and non-technical audiences.
Ability to schedule and communicate technical needs to third parties.
Knowledge of Encompass functionality and ability to coach end users on effective use.
Experience configuring Encompass settings, including personas, user groups, eFolder, loan templates, reports, input form builder, and business rules.
Strong understanding of the loan lifecycle.
Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
Ability to multitask and manage help desk tickets and user issues.
Strong communication and customer-service skills; professional and cooperative attitude.
Ability to write and test business rules and custom field coding for Encompass.
Microsoft Excel skills, including formulas, pivot tables, and macros.
Positive attitude, ability to work under pressure, and ability to work as a team player.
Ability to prioritize work to meet project deadlines.
Effective listening, critical-thinking, problem-solving, and attention-to-detail skills.
Ability to work independently and within a team environment.
Ability to maintain a flexible work schedule, including evening and weekend work as needed.

Nice To Haves

Experience with Optimal Blue integration.
Certification in Encompass Administration or similar coursework.
Ability to perform scripting and programming in C# and/or VB.

Responsibilities

Provide technical direction and support for developing Encompass processes and workflows.
Analyze, plan, test, and implement projects and tasks.
Build, test, and implement system enhancements, including business rules, custom input forms, workflows, and third-party integrations using advanced coding.
Manage Encompass enhancements, including testing functionality, deploying it to production, and communicating changes to end users.
Monitor Encompass version updates and make system configuration updates as needed.
Troubleshoot and resolve internal support issues in a timely manner, escalating to the software vendor when needed.
Understand and manage the definitions and configuration of the company's Encompass settings.
Ensure effective change management and document configuration.
Train business units on new features.
Maintain user access rights.
Create and maintain Encompass reports and data tapes.
Schedule and communicate technical needs to third parties.
Perform additional related duties as required.