Enclave Support Specialist (Floater)

ServiceSource, Inc. • Oakton, VA

1d

About The Position

The Enclave Support Specialist supervises, trains, and supports employees (participants) assigned to group supported employment or enclave worksites. The role maintains required records and reports, including daily notes, goal tracking, case notes, attendance reports, incident reports, production reports, and timesheets. It provides support across various enclave sites and requires driving to assigned job sites, including transportation routes in Virginia and Washington, DC.

The specialist oversees daily worksite operations, supervises employees, fulfills contractual obligations, ensures work quality, and maintains a healthy and safe environment. In cooperation with the Vocational Rehabilitation Specialist, the role implements, monitors, and reviews training programs and individual program plans, provides crisis intervention support when determined by the interdisciplinary team or an emergency, and participates in program plan reviews. The specialist provides person-centered support, follows established outcomes and protocols, communicates with worksite supervisors, and serves as a resource to employees, families, and employers.

The position also helps employees meet contract production and performance goals, maintains knowledge of contract requirements and relevant policies, participates in meetings and required training, contributes to program development and implementation, and performs other assigned responsibilities. The role may involve occasional exposure to outdoor weather conditions and a usually moderate noise level.

Requirements

• High school diploma.
• At least one year of related experience working with individuals with disabilities or in a related field.
• At least three years of experience working with individuals with disabilities, including writing and implementing Person Centered Plans, crisis intervention, and behavior management techniques.
• Willingness to work a flexible schedule.
• Must hold or be able to obtain government-required clearance levels applicable to the position.
• Ability to pass criminal and drug screening background checks required for government eligibility.
• Ability to maintain current First Aid and CPR certification.
• Valid driver’s license and good motor vehicle record, as required by contract.
• Computer knowledge, including software packages and/or spreadsheet operations.
• Knowledge of commercial cleaning solutions.
• Knowledge of Medicaid Waiver documentation requirements and regulations.
• Ability to meet the physical demands of the job, including regularly standing, reaching, and talking or hearing; occasionally walking and sitting; and occasionally lifting or moving products and supplies up to 50 pounds.

Nice To Haves

• Bachelor’s degree in Vocational Education, Special Education, Psychology, or a related field.
• Prior custodial experience.

Responsibilities

• Oversee daily worksite operations, supervise a group of employees, fulfill contractual obligations, ensure work quality, and maintain a healthy and safe work environment.
• Work with the assigned Vocational Rehabilitation Specialist to implement, monitor, and review employee training programs and individual program plans.
• Consult with the Vocational Rehabilitation Specialist to provide crisis intervention support as determined by the interdisciplinary team or an emergency situation.
• Maintain attendance sheets, daily notes, case notes, incident reports, production reports, and timesheets, and deliver paperwork for supervisor approval before deadlines.
• Participate in individual program plan reviews and serve as a resource to employees, families, and employers.
• Provide Person Centered Planning support, remain knowledgeable about each employee’s program, encourage active participation in daily operations, and follow written outcomes, strategies, and protocols.
• Ensure assigned employees receive continual supervision and support and meet contract-required production and performance goals.
• Maintain knowledge of contract requirements and communicate regularly with worksite supervisors.
• Attend internal meetings and meetings with employees as assigned.
• Understand and comply with ServiceSource and customer policies and procedures.
• Provide input and support for program development and implementation.
• Maintain familiarity with behavior management techniques.
• Participate in training required by funding sources or ServiceSource.
• Drive for Enclave Transportation on Virginia and Washington, DC routes and travel to assigned job sites.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and families.
• Company-paid disability, life, and Accidental Death & Dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution, subject to the plan’s stated terms.
• Flexible Spending Accounts and Health Savings Accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED