Banking Support Specialist - Floater

Bank of Tampa • Tampa, FL

7h • Onsite

About The Position

Banking Support Specialists provide exceptional client service while supporting Banking Offices and Operations teams. The role supports Teller and Account functions in Banking Offices, providing advanced client servicing, operational expertise, and informal leadership. The specialist handles complex transactions, resolves escalations, and serves as a subject matter expert on banking office procedures, products, and systems. As business needs arise, the specialist may also support Operations departments such as Credit Support, Deposit Operations, and the Client Service Center. The position travels to The Bank of Tampa locations across Hillsborough, Pinellas, and Manatee counties to provide coverage as needed.

Requirements

• At least one year of customer service, cash handling, retail sales, hospitality, banking, or related experience; a bachelor's degree may be considered toward the experience requirement when combined with relevant work experience.
• Valid driver's license.
• Ability and willingness to travel to office locations across Hillsborough, Pinellas, and Manatee counties to cover shifts as needed.
• Ability to independently resolve routine client issues using judgment and established guidelines.
• Eligibility and willingness to obtain required registrations and licenses.
• High school diploma or GED.

Nice To Haves

• Demonstrated accuracy in cash handling and transaction processing.
• Working knowledge of banking products and systems.

Responsibilities

• Travel to bank locations across Hillsborough, Pinellas, and Manatee counties to provide coverage as needed.
• Deliver professional, needs-based client service and identify client needs, solutions, or referrals to business partners.
• Perform complex servicing transactions, account maintenance, problem resolution, and documentation support.
• Perform routine banking transactions, including deposits, withdrawals, check cashing, payments, and basic account servicing.
• Balance an individual cash drawer daily and follow cash-handling and dual-control procedures.
• Verify client identity and comply with applicable policies, procedures, and regulations.
• Serve as a subject matter expert on complex transactions, banking policies, systems, and procedures.
• Resolve escalated client issues and non-routine servicing requests; use sound judgment in handling exceptions and determining appropriate escalation.
• Guide team members on account opening, complex maintenance, digital banking support, and referral practices.
• Provide guidance, coaching, informal mentoring, training, onboarding support, and knowledge sharing to team members.
• Support leadership in maintaining service standards, risk controls, and operational consistency.
• Support client retention through effective resolution of non-routine issues and proactive problem-solving.
• Assist the Service Assistant Manager with audit readiness by maintaining accurate documentation, supporting audit requests, and following established procedures.
• Assist with oversight of service quality and adherence to policies, procedures, and regulatory standards during complex transactions.
• Maintain knowledge of banking products, services, and compliance requirements, and model professionalism, accountability, and leadership.

Benefits

• Eligibility to participate in health, dental, vision, life, and disability insurance coverage, subject to plan terms and conditions.
• 401(k) retirement plan with matching.
• Employee Stock Ownership Plan (ESOP).
• Vacation time, sick time, and holidays.
• Paid parental leave.
• Tuition assistance.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED