EMT-B - Urgent Care

ConvenientMD • Ludlow, MA

13d

About The Position

ConvenientMD is seeking a dedicated EMT-B to join its urgent care team and deliver patient care across New England. The role provides an opportunity to expand clinical skills while working closely with providers and clinical staff in a collaborative, fast-paced setting focused on teamwork, professional growth, and patient outcomes.

The EMT-B welcomes and assists patients, answers questions about medical conditions and treatment plans, explains prescribed medications and possible adverse reactions, and provides guidance on lifestyle modifications, preventive care, and follow-up. The role also supports clinical operations by triaging patients, conducting preliminary evaluations, taking vital signs, obtaining medical histories, assisting with minor procedures, and accurately maintaining electronic health records in accordance with privacy regulations.

The EMT-B coordinates with providers and other clinical team members, communicates patient information and updates, collaborates on discharge plans, may assist with discharge, and supports the training of new clinic team members. The position requires 12-hour shifts and flexibility for nights, weekends, and holidays. Depending on employment schedule, weekend shifts are required monthly. The employee may need to work at other ConvenientMD locations within one hour of their primary clinic and travel within that distance for training shifts.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted as substitutes.
• Ability to work 12-hour shifts. Full-time schedule: three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time schedule: two shifts per week, including at least two Saturday or Sunday shifts per month. Per-diem schedule: four shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Compassionate, authentic, and patient-focused approach.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly with colleagues and patients.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative approach and ability to contribute to a strong team dynamic.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients professionally, respond to questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address their questions and concerns about health status and treatment options.
• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and determine urgency of medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.
• Work required 12-hour shifts, including nights, weekends, and holidays, and travel to nearby clinics or training locations when needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on hotels, travel, entertainment, restaurants, and other services and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED