EMT-B - Urgent Care

ConvenientMD • Pittsfield, MA

10d

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role offers the opportunity to expand clinical skills while working closely with providers and clinical staff in a collaborative, fast-paced setting focused on teamwork, professional growth, and high-quality patient care.

The EMT-B welcomes and assists patients, answers questions about medical conditions and treatment, explains prescribed medications and possible adverse reactions, and offers guidance on lifestyle changes, preventive care, and follow-up. The role also supports clinical operations by triaging patients, taking vital signs, obtaining medical histories, assisting with minor procedures, and maintaining accurate electronic health records in accordance with privacy regulations. EMT-Bs coordinate with the clinical team, communicate patient updates, collaborate on discharge plans, may assist with discharge, and support training for new clinic team members.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Part-time employees work two shifts per week, including at least two weekend shifts per month. Per-diem employees work four shifts per month, ideally one shift each week. Flexibility to work nights, weekends, and holidays is required. Employees may need to work at other ConvenientMD locations within one hour of their primary clinic and travel within that distance for training shifts.

Requirements

• High school diploma or GED.
• National EMT certification and licensure.
• At least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the schedule for the applicable employment arrangement.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic if needed.
• Ability to travel for training shifts within one hour of the primary clinic.
• Compassionate, authentic, patient-focused approach.
• Proactive and confident written and verbal communication skills.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative approach and ability to contribute to a strong team dynamic.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome patients and provide assistance and information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns about their health status and treatment options.
• Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employee discounts on services and products including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED