EMT-B - Urgent Care

ConvenientMD • Exeter, NH

10d

About The Position

ConvenientMD is seeking a dedicated EMT-B to deliver urgent care to patients across New England. The role offers an opportunity to expand clinical skills while working closely with providers and clinical staff in a collaborative, fast-paced setting focused on professional growth, teamwork, and high-quality patient care.

The EMT-B engages with patients, answers questions about their conditions and treatment, explains prescribed medications and possible adverse reactions, and offers guidance on lifestyle changes, preventive care, and follow-up. The role also supports clinical operations through preliminary patient evaluations and triage, vital signs, medical histories, assistance with minor procedures, and accurate electronic health record documentation in compliance with privacy regulations. The EMT-B coordinates care with the clinical team, communicates patient updates to providers and other professionals, collaborates on discharge plans, and supports training new clinic team members.

The schedule requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Employees must be flexible to work nights, weekends, and holidays, and may need to work at other nearby ConvenientMD locations or travel for training shifts. High school diploma or GED, current national EMT certification and licensure with at least one year of EMT experience, and an accepted BLS certification are required.

Requirements

• High school diploma or GED.
• National EMT certification and licensure.
• At least one year of experience as an EMT.
• Basic Life Support certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Compassionate, authentic, and patient-focused approach.
• Proactive written and verbal communication skills, including raising concerns as they arise.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Strong teamwork and collaboration skills.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Ability to work 12-hour shifts, including nights, weekends, and holidays.
• For full-time: availability for three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday.
• If needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place within a one-hour commute of the primary clinic.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, provide information and assistance about medical conditions, treatment plans, and medications, and address their questions and concerns.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when appropriate.
• Welcome and support the training of new clinic team members.
• Work 12-hour shifts and maintain flexibility for nights, weekends, holidays, nearby clinic locations, and training travel as required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED