EMT-B - Urgent Care

ConvenientMD • Nashua, NH

9d • Onsite

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. Working closely with providers and clinical staff, the EMT-B supports high-quality patient care in a collaborative, fast-paced setting that emphasizes teamwork and professional growth.

The role involves welcoming and assisting patients, answering questions about their conditions and treatment, explaining prescribed medications and dosage instructions, and offering guidance on preventive care, lifestyle changes, and follow-up. The EMT-B conducts preliminary evaluations to triage patients, takes vital signs and medical histories, assists with minor procedures, and accurately documents patient information in electronic health records in accordance with privacy regulations. The role also coordinates with the clinical team, communicates patient information and updates to providers, collaborates on discharge plans, may assist with discharge, and supports training new clinic team members.

For full-time schedules, employees work three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month. Part-time schedules require two 12-hour shifts per week, including at least two weekend shifts per month. Per-diem schedules require four 12-hour shifts per month, ideally one shift each week. Flexibility to work nights, weekends, and holidays is required. Employees may need to work at least three other ConvenientMD locations within one hour of their primary clinic and travel to training shifts at clinics within a one-hour commute.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Basic Life Support certification from the American Heart Association or American Red Cross; CPR, ACLS certifications, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including the stated weekend-shift requirements.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts at a clinic within a one-hour commute.
• Compassionate, authentic, and patient-focused approach; supports patients with kindness and contributes to a sense of belonging.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Strong teamwork and collaboration skills.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients professionally, answering questions about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address questions and concerns about their health status and treatment options.
• Support clinical operations and patient care.
• Conduct preliminary patient evaluations to triage and assess the urgency of medical needs.
• Take vital signs and medical histories and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work required shifts and weekends, nights, or holidays, and travel to other clinics or training locations when needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED