EMT-B - Urgent Care

ConvenientMD • Westborough, MA

10d • $17 - $27

About The Position

ConvenientMD is seeking an EMT-B to provide urgent care to patients across New England. The role supports clinical operations and patient care in a collaborative urgent care setting, working closely with providers and clinical staff. It offers EMTs the opportunity to expand their clinical skills while contributing to patient care and a positive team environment.

The EMT-B welcomes patients, answers questions, and provides information about medical conditions, treatment plans, medications, lifestyle changes, preventive care, and follow-up. The role also includes triaging patients, taking vital signs and medical histories, assisting with minor procedures, maintaining accurate electronic health records, communicating patient updates to the clinical team, and collaborating with providers on discharge plans. The EMT-B may also support training new clinic team members.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of EMT experience.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Able to work 12-hour shifts. Full-time availability requires three shifts per week, including at least four Saturday or Sunday shifts per month.
• Flexible availability to work nights, weekends, and holidays.
• If needed, able to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Able to travel for training shifts that may take place within a one-hour commute of the primary clinic.
• Able to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication skills and ability to build positive relationships with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused, proactive, trustworthy, and collaborative approach to work.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients in a welcoming and professional manner, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Document patient information accurately in electronic health records in compliance with privacy regulations.
• Communicate patient information and updates effectively to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and, when needed, help with discharge.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED