EMT-B - Urgent Care

ConvenientMD • Worcester, MA

12d • $17 - $27

About The Position

ConvenientMD is seeking a dedicated EMT-B to deliver urgent care to patients across New England. The role offers an opportunity for EMTs to expand their clinical skills while working closely with providers and clinical staff to deliver high-quality patient care in a collaborative, fast-paced urgent care environment. The position emphasizes professional growth, teamwork, and making a positive impact on patients’ lives.

The EMT-B engages with patients in a welcoming and professional manner, provides information about medical conditions, treatment plans, and medications, and offers guidance on preventive care and follow-up. The role also supports clinical operations through patient triage, preliminary evaluations, basic clinical procedures, and accurate electronic health record documentation. The EMT-B works closely with providers and other healthcare professionals to coordinate care, support discharge planning, and help train new clinic team members.

This position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. The schedule requires flexibility to work nights, weekends, and holidays. The employee may need to work at other ConvenientMD locations within one hour of their primary clinic and travel for training shifts within a one-hour commute.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross. CPR, ACLS certifications, and online-only classes are not accepted.
• Ability to work three 12-hour shifts per week for full-time employment, including at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication and ability to maintain positive relationships with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused approach; proactive communication; trustworthiness; and ability to collaborate effectively as a team member.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients in a welcoming and professional manner and provide assistance and information about their medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• Communicate patient information and updates effectively to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and help with discharge as needed.
• Welcome and support the training of new clinic team members.
• Work 12-hour shifts, including required weekend shifts, and maintain flexibility to work nights, weekends, and holidays.
• Work at other ConvenientMD locations within a one-hour travel distance from the primary clinic if needed, and travel for training shifts within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED