EMT-B - Urgent Care

ConvenientMD • Pembroke, MA

12d • $17 - $27

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role supports high-quality patient care in a collaborative, fast-paced clinical setting and offers the opportunity to expand clinical skills while working with providers and other clinical staff.

The EMT-B engages with patients, answers questions, explains prescribed medications and possible adverse reactions, and offers guidance on lifestyle modifications, preventive care, and follow-up. The role also supports clinical operations through preliminary patient evaluations, triage, basic procedures, accurate electronic health record documentation, coordination with providers, discharge support, and training new clinic team members.

The position requires 12-hour shifts and flexibility to work nights, weekends, and holidays. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Employees may need to work at other ConvenientMD locations within a one-hour travel distance and travel to training shifts outside their primary clinic within that commute.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work three 12-hour shifts per week for full-time employment, including at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Strong written and verbal communication, collaboration, patient-focused service, and teamwork skills.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to clarify their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED