EMT-B - Urgent Care

ConvenientMD • Auburn, ME

9d

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role supports clinical operations and patient care in a collaborative, fast-paced setting, working closely with providers and other clinical staff. EMT-Bs engage with patients, answer questions about conditions and treatment, explain prescribed medications and potential adverse reactions, and provide guidance on lifestyle changes, preventive care, and follow-up. They conduct preliminary evaluations and triage, take vital signs and medical histories, assist with minor procedures, and maintain accurate electronic health records in compliance with privacy regulations. They communicate patient information to the clinical team, collaborate on discharge plans, and support the training of new clinic team members.

Full-time employees work three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month. The posting also describes part-time and per-diem schedules. Flexibility to work nights, weekends, and holidays is required. Employees may need to work at other ConvenientMD locations within one hour of their primary clinic and travel for training shifts within a one-hour commute.

The position requires a high school diploma or GED, national EMT certification and licensure, at least one year of experience as an EMT, and an accepted BLS certification. ConvenientMD offers a collaborative environment that encourages professional growth, along with health, dental, and vision coverage, company-paid short-term disability, optional pet insurance, a 401(k) match after one year, no-cost urgent care for team members and their families, educational benefits, and discounts on services and products.

Requirements

• High school diploma or GED.
• National EMT certification and licensure.
• At least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable schedule: full-time three shifts weekly with at least four weekend shifts monthly; part-time two shifts weekly with at least two weekend shifts monthly; or per diem four shifts monthly, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic and to travel for training shifts within a one-hour commute.
• Compassionate, authentic, patient-focused approach and ability to contribute to a welcoming community.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly and professionally.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative approach and ability to work effectively as part of a team.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, respond to inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient questions and concerns.
• Conduct preliminary patient evaluations and triage to determine the urgency of medical needs.
• Take vital signs and medical histories, assist with minor medical procedures, and support clinical operations and patient care.
• Accurately document patient information in electronic health records while following privacy regulations.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.
• Work required shifts, including scheduled weekend shifts, and maintain flexibility for nights, weekends, holidays, alternate clinic locations, and training travel as described.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED