EMT-B - Urgent Care

ConvenientMD • Burlington, MA

4d

About The Position

ConvenientMD is seeking a dedicated EMT-B to deliver urgent care to patients across New England. The role supports clinical operations and patient care in a collaborative, fast-paced setting, working closely with providers and other clinical staff. EMT-Bs engage with patients, provide information about medical conditions, treatment plans, and medications, and offer guidance on preventive care and follow-up. They also conduct preliminary evaluations, perform basic clinical procedures, maintain accurate electronic health records, coordinate care with the clinical team, and support the training of new team members.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Part-time employees work two shifts per week, including at least two weekend shifts per month. Per-diem employees work four shifts per month, ideally one shift each week. Flexibility to work nights, weekends, and holidays is required. Employees may need to work at other ConvenientMD locations within one hour of their primary clinic and travel for training shifts within a one-hour commute.

The listed hourly pay range is $17.14–$26.99 USD. ConvenientMD describes a collaborative team environment that encourages professional growth and emphasizes belonging and learning.

Requirements

• High school diploma or GED.
• National EMT certification and licensure.
• At least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Strong written and verbal communication, collaboration, and teamwork skills.
• Compassionate, patient-focused approach and ability to communicate proactively and confidently.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients in a welcoming and professional manner, answering inquiries and providing information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, and assisting with minor medical procedures.
• Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work required shifts, including nights, weekends, holidays, and shifts at other nearby clinics or training locations when needed.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED