EMT-B - Urgent Care

ConvenientMD • Sutton, MA

4d

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role works closely with providers and clinical staff to deliver high-quality patient care in a collaborative, fast-paced clinical environment that supports teamwork and professional growth.

The EMT-B engages with patients, answers questions about their conditions and treatment, explains prescribed medications and potential adverse reactions, and offers guidance on lifestyle modifications, preventive care, and follow-up. The role also supports clinical operations by conducting preliminary evaluations and triage, taking vital signs, obtaining medical histories, assisting with minor procedures, and accurately documenting patient information in electronic health records in compliance with privacy regulations.

The EMT-B coordinates with clinical colleagues and providers to relay patient information, support discharge planning, and assist with discharge when needed. The position also includes welcoming and supporting the training of new clinic team members.

Full-time availability requires three 12-hour shifts per week, including at least four weekend shifts per month. Part-time availability requires two 12-hour shifts per week, including at least two weekend shifts per month. Per-diem availability requires four 12-hour shifts per month, ideally one per week. Flexibility to work nights, weekends, and holidays is required. The employee may need to work at up to three other ConvenientMD locations within an hour of the primary clinic and travel for training shifts within an hour of the primary clinic.

Requirements

• High school diploma or GED.
• Nationally certified and licensed EMT with at least one year of experience as an EMT.
• Basic Life Support certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the selected full-time, part-time, or per-diem schedule.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts within one hour of the primary clinic.
• Compassionate, authentic, and patient-focused approach.
• Proactive and confident written and verbal communication skills.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative approach and ability to work effectively as part of a team.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to support understanding of their health status and treatment options.
• Support clinical operations and patient care.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED