EMT-B - Urgent Care

ConvenientMD • Ludlow, MA

13d • $17 - $27

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role offers EMTs the opportunity to expand their clinical skills while working closely with providers and clinical staff in a collaborative, fast-paced setting focused on high-quality patient care, professional growth, and teamwork.

The EMT-B engages with patients, answers questions, explains prescribed medications and possible adverse reactions, and provides guidance on lifestyle changes, preventive care, and follow-up. The role also supports clinical operations through patient triage, preliminary evaluations, vital-sign collection, medical-history gathering, assistance with minor procedures, and accurate electronic health record documentation in accordance with privacy regulations.

The EMT-B coordinates patient care with providers and other clinical professionals, communicates patient updates, collaborates on discharge plans, may assist with discharge, and supports the training of new clinic team members. The schedule requires 12-hour shifts; full-time employees work three shifts per week, including at least four weekend shifts per month. Flexibility to work nights, weekends, and holidays is required. The role may require travel among nearby clinics and travel for training shifts.

Requirements

• High school diploma or GED.
• National EMT certification and licensure.
• At least one year of experience as an EMT.
• American Heart Association or American Red Cross Basic Life Support (BLS) certification; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time schedule: three shifts per week, with at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• If needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication and ability to build positive relationships with patients, team members, and organizational stakeholders.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused, proactive, trustworthy, collaborative, and an effective team player.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally and provide assistance and information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns to support understanding of their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and, when needed, assist with discharge.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED