EMT-B - Urgent Care

ConvenientMD • Plymouth, MA

12d • $17 - $27

About The Position

ConvenientMD is seeking a dedicated EMT-B to provide urgent care to patients across New England. The role offers EMTs the opportunity to expand their clinical skills while working closely with providers and clinical staff in a collaborative, fast-paced setting focused on professional growth, teamwork, and high-quality patient care.

The EMT-B engages with patients, answers questions about their conditions and treatment, explains prescribed medications and potential adverse reactions, and offers guidance on lifestyle modifications, preventive care, and follow-up. The role also supports clinical operations through preliminary patient evaluations and triage, vital-sign collection, medical-history collection, assistance with minor procedures, and accurate electronic health record documentation in compliance with privacy requirements.

The EMT-B coordinates with providers and other clinical team members, relays patient information and updates, collaborates on discharge plans, and may assist with discharge. The role also welcomes and supports the training of new clinic team members. Availability requirements vary by employment schedule: full-time team members work three 12-hour shifts per week, part-time team members work two 12-hour shifts per week, and per-diem team members work four 12-hour shifts per month. Weekend shifts are required at the stated frequency for each schedule, and flexibility to work nights, weekends, and holidays is required. Travel to other nearby clinic locations and for training may be required.

Requirements

• High school diploma or GED.
• National certification and licensure as an EMT.
• At least one year of experience as an EMT.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR certifications, ACLS certifications, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule.
• For full-time schedules, ability to work at least four shifts per month on a Saturday or Sunday; for part-time schedules, at least two such shifts per month; per-diem schedules require four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts that may take place outside the primary clinic within a one-hour commute.
• Compassionate, authentic, patient-focused approach and contribution to a community of belonging.
• Proactive, confident written and verbal communication, including raising concerns and communicating directly with colleagues and patients.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-oriented approach.
• Proficiency with Microsoft Office Suite or related software and experience with, or ability to learn, Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to support understanding of health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine urgency of medical needs.
• Take vital signs, obtain medical histories, and assist with minor medical procedures.
• Document patient information accurately in electronic health records while complying with privacy regulations.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED